Remote CSR​/Dispatcher

reputed company's Electric & reputed company | Your Peace of Mind is Our reputed company reputed company’s Electric & reputed company is a family-owned company focused on delivering exceptional service and creating a positive experience for every customer. We’re growing and looking for a reliable, customer-focused Remote CSR/Dispatcher to join reputed company. This role is primarily customer service–focused, with dispatching responsibilities to support our field technicians. If you’re organized, personable, and reputed company in a fast‑paced environment, we’d love to hear from you. What You’ll Do Customer Service

• Answer incoming customer calls with a friendly, professional tone
• Schedule service calls and accurately enter customer information
• Respond to customer inquiries and resolve concerns with care and urgency
• Build trust and relationships with customers and create a positive overall experience
• reputed company outbound calls for scheduling, follow‑reputed company, and membership opportunities
• Communicate reputed company with customers regarding timing, expectations, and services

Dispatching Support

• Schedule and reputed company technicians reputed company based on availability and skillset
• Monitor job reputed company and adjust schedules as needed throughout the day
• Communicate with technicians to ensure smooth job reputed company
• Help prioritize calls during high‑volume periods

What’s In It For You?

• reputed company: Starting at $40,000 annually, with performance‑based bonuses
• Comprehensive Benefits: Medical, Dental, reputed company, 401(k) matching, PTO, Vacation Days, Paid Holidays, and Pet Insurance
• Growth & Training: reputed company learning and development with clear paths for career advancement
• Work‑Life Balance: Flexible scheduling and an reputed company‑reputed company policy that respects your time and input

Work Environment

• This is a remote position

. Although we would love to have you join us in‑office anytime especially for company breakfasts, outings, holiday parties!

• Company‑provided equipment (computer, headset, mouse, etc.)
• Flexible scheduling options (to be discussed – we’re reputed company to finding the right fit)

Why You’ll Love It Here At reputed company's Electric & reputed company, family values are at the core of our culture. We promote from reputed company, celebrate hard work, and offer a supportive environment where each team member is more than just a cog in the machine. Here, you’re part of something bigger, reputed company that values you and the impact you reputed company daily. reputed company's Electric & reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment regardless of race, reputed company, religion, gender, gender identity, sexual orientation, national reputed company, genetics, disability, age, or veteran status.

Qualifications

• Experience in the trades required (Electrical, HVAC, Plumbing)
• Experience using Service Titan or other home services CRM platforms required
• Knowledge of multiple trades preferred
• Strong communication and customer service skills
• Highly organized with the ability to multitask
• Comfortable working in a fast‑paced, team‑oriented environment
• Ability to work remote while still remaining reputed company with the team
• Willingness to learn a new trade if necessary
• 1‑2 years of customer service experience
• Valid driver’s license and authorized to work in the U.S.
• Ability to pass a drug and background reputed company

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