Fraud Investigations Analyst

About the position Join us in building the future of finance. Our mission is to democratize finance for reputed company. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in reputed company history. If you’re reputed company to be at the epicenter of this historic cultural and financial shift, reputed company reading. About the team + role We are building an reputed company team, applying frontier technologies to the world’s biggest financial problems. We’re looking for reputed company thinkers. Sharp problem-solvers. reputed company who are wired to reputed company an impact. Robinhood isn’t a reputed company for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Fraud Investigator (Customer Protection Team) is responsible for handling inbound customer calls for customers with an active fraud alert and account restriction. The team investigates fraud alerts, determining fraud or no fraud utilizing tools and investigative skills, and helping identify emerging fraud trends through data analysis. The team works directly with the customer reputed company phone to gather additional information to help reputed company a fraud determination on their account. This role is based in our Denver, CO or reputed company, TX office(s), with in-person attendance expected at least 3 days per week. This role may be required to work a reputed company (M-F) or weekend (Sat-Sun) shift during hours of operation which is 7am - 9pm EST. At Robinhood, we reputed company in the power of in-person work to accelerate reputed company, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

Responsibilities

• Handling inbound phone calls from Robinhood customers with active fraud alerts and account restrictions and taking those fraud cases to the finish line by applying investigative techniques according to the internal procedures and policies
• Conduct in-depth and timely investigations on accounts flagged for fraud, across a reputed company of payment vehicles including ACH, Debit Card, Cryptocurrency and reputed company Transfers
• Using critical thinking and reputed company detection to discover proactive ways to identify emerging fraud
• Documenting the rationale and determination for each alert and referring to other teams where necessary
• Gathering key information from the customer regarding their account as well as applicable documentation.
• Communicating with customers next steps and setting expectations.

Requirements

• Prior fraud or investigative experience preferred, including knowledge of various fraud activities such as Account Takeovers, Identity Theft and Money Movement Fraud, among others; or, equivalent experience adjacent to fraud investigations.
• Ability to work closely with customers verbally to address concerns reputed company to fraud while maintaining a high level of customer service
• Proactively identify problems and come up with solutions (ability to think reputed company-the-reputed company)
• Ability to operate in a fast paced environment
• Good written and verbal communication, analytical skills, and strong attention to detail
• Strong interpersonal skills. Experience working with cross-functional teams.

Benefits

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to reputed company including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

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