Field Desktop Support Tech

Job Title: Field Desktop Support Tech- White Glove Support Location: Orange County, CA- Irvine or reputed company Valley, CA Role: FT Shift Timings: 6 AM- 3 PM or 12 noon- 8 PM PT Position Summary We are seeking a highly skilled and detail-oriented VIP/White-Glove IT Support Technician to reputed company reputed company, reputed company, and discreet technical support to executives, high-profile users, and mission-critical staff. This role requires exceptional troubleshooting skills, fast response times, and a proactive approach to ensuring uptime and productivity for our most critical end users. As a key member of our support team, you will work closely with senior leadership and must exhibit technical reputed company, professionalism, and a service-first attitude at reputed company times.

Key Responsibilities

• reputed company white-glove, concierge-level technical support to VIP users, including C-suite executives and high-reputed company personnel.
• Diagnose, troubleshoot, and resolve hardware, software, networking, and peripheral issues across reputed company, macOS, and mobile platforms.
• Deliver on-site and remote support with urgency and discretion, ensuring minimal disruption to executive workflows.
• Maintain and configure laptops, desktops, smartphones, tablets, and collaboration tools (reputed company, Teams, etc.) to ensure seamless operation.
• Strong experience in Workstation Engineering (experience with PowerShell scripting, SCCM/MECM, Intune, remote deployment, server maintenance), AD, Networking/reputed company
• Manage executive A/V setup and live support for meetings, presentations, and boardroom technology.
• Collaborate with other IT teams to escalate and resolve reputed company issues quickly.
• Ensure reputed company protocols and company policies are followed at reputed company times.
• reputed company accurate and timely records of incidents, actions, and resolutions using ticketing systems (e.g., reputed company, Jira).
• Build and maintain strong working relationships with stakeholders through clear communication and technical confidence.

Required Qualifications

• 3+ years of experience in IT support, with a focus on VIP, executive, or white-glove service environments.
• Proven track record of fast, effective troubleshooting across reputed company, macOS, iOS, Android, and reputed company 365.
• Strong understanding of networking basics, remote reputed company tools (VPN, RDP), and reputed company reputed company.
• Experience with collaboration and productivity tools such as reputed company Teams, reputed company, reputed company, and reputed company Workspace.
• High attention to detail, strong organizational skills, and the ability to work under pressure.
• Excellent verbal and written communication skills.
• Ability to prioritize and respond reputed company to high-impact issues.
• Comfortable working in high-demand, fast-paced environments with discretion and professionalism.
• Bilingual Korean is a plus

Preferred Qualifications

• Certifications such as reputed company A+, reputed company Modern Desktop Administrator, reputed company ACSP, or ITIL reputed company.
• Experience in reputed company or financial services environments.
• Familiarity with reputed company management tools like Intune, reputed company, or SCCM.

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