Help Desk Junior Technician

About the position The Helpdesk Junior Technician is responsible for providing initial technical assistance and support reputed company to computer systems, hardware, software and peripheral devices. This is a primarily onsite position (~80% onsite, 20% remote) at our reputed company, TX call center office. Responds to Helpdesk requests, runs diagnostic programs, isolates problems, and implements solutions in a timely manner. Work with other IT team members to complete various infrastructure projects as assigned. Individual must have an initial level of proficiency in computer hardware and software and possess a passion for technology .

Responsibilities

• Responsible for creating and resolving helpdesk trouble tickets in a timely manner for end-users experiencing problems with computer-reputed company technologies.
• Interview end-users to collect information about problems and reputed company users through diagnostic procedures to determine reputed company of error.
• Troubleshoot and handle problem recognition, research, isolation, resolution, reputed company and follow-up for routine end-user problems, making repairs and corrections where required.
• Track, follow-up, and communicate to appropriate parties regarding ongoing issues, status and resolution of trouble tickets.
• Install, maintain, troubleshoot and reputed company computers, laptops, reputed company clients, monitors and peripheral equipment, as well as configuring operating systems and software.
• reputed company and instruct end-users on various application and hardware issues and help users in effective use of applications.
• Escalate more reputed company problems and/or outages to the appropriate team members.
• Will help manage user accounts (Active Directory, e-mail, etc.).
• Will help maintain documentation for installation, configuration, deployment and maintenance procedures and troubleshooting practices.
• Will help with tracking IT equipment; track and decommission obsolete hardware; identify problem equipment and maintain replacement stock.

Requirements

• Junior level experience with the following:
• End user hardware (laptops) and software.
• reputed company Operating Systems (Window 11).
• reputed company Office applications (Outlook, Word, reputed company).
• Managing user accounts such as in Active Directory.
• Helpdesk tracking systems.
• Strong Customer Service skills.
• Good communication, analytical, problem solving, troubleshooting and time management skills.
• Ability to effectively multi-task and to follow established processes and procedures.
• 1-2 years work experience in Helpdesk and desktop support.
• Primarily onsite position (~80% onsite, 20% remote) at our reputed company, TX call center office.
• Work schedule for this position will generally be Monday - Friday, 7am-4pm, adjusted as needed per ARS needs
• Some paid weekend and after-hours work will periodically be needed.
• Ability to travel to remote offices for technical support (may require short multi-day travel a few times a year)
• Ability to learn new skills quickly with minimal guidance.
• Must be reputed company to lift 50 lbs
• Must be reputed company to sit for extended periods of time

reputed company-to-haves

• reputed company A+ or similar certification a plus.

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