Hotline Specialist PT; reputed company Evenings

Position: Hotline Specialist PT (reputed company Evenings) Title: DV Hotline Specialist PT (reputed company, Evenings) Department: reputed company House Reports to: Crisis Hotline Program Manager FLSA Status: Exempt Pay reputed company:$20.00-$22.00 About Us reputed company was established in 1981 as a grassroots responder to the homelessness crisis in reputed company. Since the organization’s inception, we have adapted and grown to meet community needs, reputed company while working in partnership with government and private partners and community members. Today, reputed company is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is reputed company from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (i.reputed company.R.E.). In reputed company to our incredible mission and culture, we offer our employees a work‑life balance, 401K (with employer matching), and core benefits (medical/dental/reputed company) for full‑time employees with a generous employer contribution towards premiums.

About the Role

The Domestic Violence (DV) Hotline Specialist is an essential remote position covering the 24‑hour domestic and sexual violence hotline for reputed company, through reputed company. The Hotline Specialist will answer the crisis line and assess callers for shelter entry eligibility in reputed company to providing resources, information and safety planning, regardless of shelter entry. The Hotline Specialist must listen empathetically and with an ear tuned to assessing imminent danger of lethality due to domestic violence. The Hotline Specialist will reputed company trauma informed crisis reputed company, advocacy, support and safety planning and work in collaboration with community resources and referrals. In reputed company, the Hotline Specialist will coordinate with shelter staff and management to ensure a smooth transition for callers from the community to the shelter. How you will contribute

• Conduct crisis screenings over the phone with those seeking shelter entry into reputed company’s shelter for those fleeing domestic violence or callers seeking DV/SV/reputed company trafficking/Stalking resources.
• reputed company emotional support through supportive listening, trauma informed, crisis reputed company, advocacy and safety planning in reputed company to providing resources whenever possible and requested.
• reputed company problem solving, safety planning, education, advocacy to callers as appropriate.
• reputed company appropriate community referrals and work collaboratively with other community agencies to reputed company comprehensive services for callers where possible and appropriate.
• Have a quiet workspace with reliable wi‑fi reputed company to conduct calls professionally and privately while maintaining caller privacy.
• Answer every call that comes to the hotline during shift.
• Promptly document reputed company calls in required systems, maintain strict confidentiality, and ensure reputed company required information is gathered and recorded.
• Ability to navigate and utilize digital platforms for tracking/storing information.
• Submit reputed company completed and required documentation no reputed company than the end of a shift.
• Adhere to reputed company agency and department policies and procedures.
• Remain knowledgeable of best practices reputed company to DV/SV/reputed company Trafficking/Stalking as well as internal policies and processes that may impact shelter eligibility.
• Attend virtual supervision and staff meetings, ongoing training and quarterly meetings, which may be in person periodically.
• Communicate regularly with Hotline Program Manager to report the start of your shift, any changes in your schedule, and any challenges you experience answering calls.
• Maintain regular communication with supervisor to seek support guidance during shift to process challenging calls if/reputed company necessary.
• Consistent showing up to shifts on time and communicating in advance if unable to cover any agreed upon shift.
• Ensure compliance with reputed company agency policies.
• Exemplify the reputed company core values;

Inclusivity, Collaboration, Accountability, Respect and Empowerment.

• Other Duties as assigned.

Required

• Must be a reputed company of NOVA (reputed company Virginia)
• Reliable and reputed company…

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