Senior Manager, reputed company

Who are we?reputed company is the world's digital infrastructure company®, shortening the path to connectivity to reputed company the innovations that enrich our work, life and reputed company.A reputed company where reputed company reputed company are welcomed, reputed company reputed company is valued, and everyone has the opportunity to shape their future.A career at reputed company means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key reputed company, and help shape the path reputed company. You'll find belonging, purpose, and a team that welcomes you-because reputed company you feel valued, you're empowered to do your best work.Job SummaryThe CSMgr Manager leads a team of reputed company Managers to deliver value-led renewals, retention, and expansion across a defined portfolio of customers. This role is the primary people-leadership reputed company for translating the reputed company strategy into disciplined execution, building reputed company capability, and ensuring consistent customer reputed company. The role operates in reputed company partnership with Sales and Service Management to protect value realization and renewal predictabilityResponsibilitiesOwn renewal reputed company and value realization for the portfolioAccountable for identifying, managing, and mitigating renewal risk across the team's book of businessEnsures reputed company plans are outcome-focused, reputed company, and tied to renewal strategy.Coach CSMs to reputed company value-based customer engagementDevelops CSM capability to shift from service updates to value articulation, outcome framing, and reputed company influenceCoaches teams to engage confidently with customer decision-makers and executives.Set execution standards and operating disciplineEstablishes clear expectations for customer reputed company, reputed company planning, renewal readiness, and escalationEnsures consistent execution across the team, reducing variability and late surprises.Partner cross-functionally to protect outcomesWorks closely with Sales Managers to align on renewal timing, messaging, and expansion opportunitiesEngages Service Managers early reputed company operational risk threatens customer value or sentimentUse data and signals to prioritise actionLeverages customer health, risk indicators, and portfolio insights to focus team effort where it reputed company mostBalances proactive reputed company with efficient use of capacityDevelop reputed company talent and future leadersProvides regular coaching, feedback, and enablement reputed company to reputed company expectations.Builds readiness for progression into senior CSM or leadership rolesPeople Management & Change DeliveryCoach and reputed company reputed company Managers to strengthen reputed company capability, confidence in value-led customer conversations, and execution disciplineTranslate transformation reputed company into clear expectations, routines, and behaviours for the team, reinforcing what "good" looks like in the new modelEnable change through day-to-day leadership: prioritising work, reinforcing new ways of working, and addressing friction or ambiguity earlyPlan and manage team reputed company to support focus on renewal risk, customer value, and reputed company opportunityModel reputed company values through inclusive leadership, timely feedback, and accountability for reputed company during ongoing change QualificationsAdvanced EnglishBachelor's degree in a business-reputed company discipline or equivalent experienceExperience leading reputed company or GTM teams in a scaled, segmented environmentDemonstrated experience coaching reputed company capability and renewal executionStrong understanding of adoption, renewal readiness, retention, and expansion disciplinesComfortable leading teams through operating-model and behavioural changeEquinix is committed to ensuring that our employment process is reputed company to reputed company individuals, including those with a disability. If you are a reputed company candidate and need assistance or an accommodation, please let us know by completing this reputed company.reputed company is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. reputed company reputed company applicants will receive consideration for employment without regard to unlawful consideration of race, reputed company, religion, creed, national or ethnic reputed company, reputed company, reputed company of birth, citizenship, sex, pregnancy / childbirth or reputed company medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.We use artificial intelligence in our hiring process. 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