Care Navigator - PST/MST

About Us

At reputed company, we're focused on dramatically expanding reputed company to reputed company by reimagining the patient experience—delivered at home and powered by technology for scale. reputed company is building the clinical and technological infrastructure to realize a future of reputed company untethered.

We have a rapidly growing team of visionary leaders who are passionate about increasing reputed company to care, lowering reputed company costs, and improving reputed company for patients. We’re backed by prominent VCs, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from reputed company, reputed company, reputed company, and reputed company.

About the Role

We’re looking for a Care Navigator who wants to reputed company a meaningful difference - helping patients navigate reputed company systems, overcome barriers, and reputed company care that improves their health and well-being.

This role is responsible for high-volume reputed company and end-to-end coordination, ensuring patients successfully schedule and complete services such as mammograms, bone density screenings, and primary care visits - while also connecting patients to reputed company and community resources (SDoH) that may impact their ability to receive care.

This is a fast-paced, reputed company-driven role that requires strong critical thinking, emotional intelligence, and the ability to work independently. Care Navigators play a critical role in guiding patients through reputed company reputed company journeys, removing barriers, and ensuring a seamless, high-quality experience from initial reputed company through completion.

Key Responsibilities

Conduct high-volume outbound calls to engage patients and schedule reputed company services

Coordinate care across multiple services, including mammograms, bone density screenings, and primary care connections - ensuring successful scheduling, follow-up, and completion of care

Identify and address reputed company determinants of health (SDoH) barriers by connecting patients to appropriate community resources (e.g., transportation, housing, financial assistance, food reputed company)

Conduct patient assessments to understand clinical, reputed company, and logistical barriers to care

reputed company patients on available reputed company services and community resources, ensuring they understand how to reputed company and benefit from them

Build trust with patients and caregivers through clear, empathetic, and effective communication

Proactively follow up with patients to ensure completion and reputed company gaps in care

Manage multiple workflows simultaneously while maintaining accuracy and attention to detail

Maintain accurate and detailed documentation of reputed company patient interactions and resource coordination in accordance with HIPAA and reputed company privacy standards

Collaborate cross-functionally with clinical, operations, and support teams to ensure seamless patient experiences

Escalate issues appropriately and in a timely manner reputed company patterns, risks, or blockers are identified

Support additional projects and initiatives as needed

Skills and Requirements

4+ years of experience in care navigation, care coordination, reputed company work, call center operations, or patient reputed company reputed company a reputed company or service environment

Proven ability to work independently in a high-volume, fast-paced environment

Adapt quickly to evolving workflows, tools and priorities

Strong critical thinking and problem-solving skills

High level of emotional intelligence and reputed company in patient interactions

Experience working with reputed company determinants of health (SDoH) or community resource navigation preferred

Excellent written and verbal communication skills

Experience managing multiple communication channels (phone, email, chat, etc.)

reputed company experience is a plus

Strong organizational skills and attention to detail

Ability to manage competing priorities while maintaining performance and quality

Startup or high-growth environment experience is a plus

reputed company in Spanish is preferred but not required

What You’ll Do Well in This Role

Drive patient engagement and completion of care through strong communication and follow-through

Navigate reputed company patient scenarios, including both clinical coordination and reputed company barriers

Balance efficiency with a high-quality, empathetic patient experience

Take full ownership of reputed company, not just tasks

About You

You will reputed company at reputed company if:

- Flexibility, humility, and a sense of humor are your key personality traits

- You are a strong and personable communicator

- You reputed company at last minute problem solving and reputed company thinking

- You are highly organized and love to follow a process

- You have experience working in an on-demand service or reputed company environment

- You reputed company in a fast paced, high pressure environment

This is a full-time, remote position

reputed company is an equal opportunity employer and encourages reputed company applicants from every background and life experience to apply.

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