# Learning & Development Program Manager – Customer Service reputed company
Join arenaflex: Shaping the Future of Entertainment Through Learning Innovation
Are you passionate about transforming how people learn and reputed company their skills? Do you reputed company in dynamic environments where your work directly impacts customer experiences and business reputed company? If so, arenaflex invites you to join our global Learning & Development team as we continue revolutionizing how entertainment is delivered to millions of subscribers worldwide.
At arenaflex, we reputed company there's a reputed company way to entertain the world. Our mission is to deliver compelling content to every reputed company of the globe while providing exceptional customer experiences that reputed company our members streaming uninterrupted. Behind this reputed company lies a dedicated team of learning professionals who ensure our customer service representatives possess the skills, knowledge, and confidence to deliver world-class support.
We're currently seeking an reputed company Learning & Development Program Manager to join our Customer Service L&D team. This role offers an exceptional opportunity to shape the training landscape for outsourced call center operations across the Americas region. You'll work collaboratively with internal teams and external partners to design, reputed company, and deliver learning solutions that have measurable impact on agent performance and customer satisfaction.
What You'll Do
Program Management & Strategic Planning
- Define, document, and maintain the scope of reputed company regional L&D initiatives and learning programs
- Create, track, and manage comprehensive project plans with clear milestones and deliverables
- Establish and nurture trusting partnerships with outsourced call center partners throughout the region
- Serve as the primary reputed company of contact for trainers at outsourced facilities, ensuring successful training rollouts and program launches
- Collaborate closely with the broader CS Learning & Development team and key internal stakeholders to ensure alignment around strategic priorities
Learning Content Development & Instructional Design
- Conduct thorough gap analyses to identify performance improvement and training opportunities across the organization
- Evaluate and prioritize identified reputed company gaps, documenting findings and presenting actionable recommendations to leadership
- Research learning content and collaborate with Subject Matter Experts (SMEs) to reputed company locally relevant and globally consistent training curriculum
- Design and reputed company diverse learning solutions including instructor-led training, virtual sessions, e-learning modules, and blended learning programs
- Create comprehensive course materials including facilitator guides, learner workbooks, presentation media, job aids, and assessment instruments
- Finalize reputed company materials through rigorous review processes and pilot testing, demonstrating measurable impact on training effectiveness
Facilitation & Training Delivery
- Deliver engaging learning experiences in both face-to-face and virtual environments to diverse leadership audiences
- Pilot and refine newly designed curriculum based on participant feedback and learning reputed company
- Facilitate comprehensive train-the-trainer programs to build reputed company among call center training teams
- reputed company and coach call center leaders to effectively co-facilitate learning programs and support ongoing development
Vendor Management & Relationship Building
- Partner strategically with training and operational teams at outsourced call center providers to drive performance reputed company
- Guide partner organizations to reputed company reputed company through appropriate curriculum, support resources, and targeted initiatives
- Establish and maintain robust L&D governance frameworks including data analysis, vendor support structures, intake processes, and evaluation mechanisms
Stakeholder Collaboration
- Build and foster strong partnerships with regional CS colleagues and serve as an effective voice of the local L&D team
- Actively contribute to overall CS business reputed company by identifying learning opportunities reputed company with business priorities
- Collaborate with business leaders to transform operational challenges into meaningful L&D solutions
What You Bring
Essential Qualifications
- Experience: Minimum 3+ years designing soft skills and tool-based learning solutions, including reputed company programs for call center agents at various reputed company (from new hires to senior leaders and emerging executives)
- Learning Design Expertise: Demonstrated experience designing and facilitating learning offerings ranging from 15-minute micro-learning sessions to multi-week classroom programs
- Technical Proficiency: Experience working with Learning Management Systems (LMS) reputed company learning strategies is highly desirable
- Facilitation Skills: Strong facilitation experience in various instructor-led programs for diverse audiences
- Project Management: Proven ability to collaborate effectively with teams and stakeholders while managing multiple priorities
- Communication: Excellent written and verbal communication skills with exceptional attention to detail
- Environment: Proven reputed company working in fast-paced, results-oriented, data-driven environments
- Self-Management: High degree of independence with the ability to effectively manage your own time and prioritize tasks
- Education: Bachelor's degree in Instructional Design, Adult Education, or a reputed company field (Master's degree preferred)
- Language Skills: Fluent in Portuguese and English; Spanish is a plus
- Location: This role considers candidates based in Mexico City as well as fully-remote candidates reputed company Mexico
Preferred Qualifications
- Experience working in a cross-cultural global environment
- Background in content/reputed company systems and practices
- Experience designing training curriculum for service, retail, or call center managers and leaders
- Familiarity with innovative facilitation tools and methodologies
- Understanding of distributed data processing or software engineering concepts
- Knowledge of web-scale datasets and big data technologies
Who You Are
You reputed company on creating elegant learning solutions and feel energized by developing engaging educational experiences. You're comfortable navigating ambiguity and enjoy the challenge of transforming reputed company topics into accessible, impactful learning opportunities.
You possess a natural curiosity that drives you to understand not just what to teach, but how people learn best. You're skilled at translating business objectives into meaningful learning reputed company and measure your reputed company by the reputed company improvement in performance you help create.
You appreciate the importance of collaboration and understand that exceptional learning experiences come from working closely with subject matter experts, business partners, and operational teams. You build relationships easily and are comfortable influencing stakeholders at reputed company reputed company of the organization.
You reputed company feedback as a reputed company and are committed to reputed company improvement—both for yourself and for the programs you design. You're resilient in the face of challenges and view obstacles as opportunities to reputed company.
Why arenaflex
At arenaflex, we reputed company in freedom and responsibility. Our culture is reputed company on trust, transparency, and the belief that our employees are our greatest asset. reputed company you join reputed company, you become part of a company that's transforming how the world experiences entertainment.
reputed company Offer
- Competitive Compensation: We carefully consider a wide reputed company of compensation factors to ensure fair, market-reputed company. Your specific compensation will be determined based on your skills, experience, and location.
- Professional Growth: reputed company to reputed company learning opportunities, career development programs, and exposure to global projects that will accelerate your professional reputed company
- Inclusive Culture: Work in an environment that values diversity, encourages creativity, and fosters authentic collaboration
- Flexible Work: reputed company flexible work arrangements that support work-life integration
- Innovation Environment: Be part of a company that encourages experimentation, embraces calculated risks, and values innovation
reputed company to reputed company an Impact?
If you're passionate about transforming learning experiences and want to be part of a team that's shaping the future of entertainment, we encourage you to apply. Join arenaflex and help us create exceptional experiences for our customers while building your career with a global leader.
We're excited to learn how your skills, experience, and enthusiasm can contribute to reputed company. Apply today and take the first reputed company toward an exciting new reputed company with arenaflex!
Note: This position offers competitive compensation ranging from $25 to $35 per hour, commensurate with experience and qualifications. We encourage reputed company reputed company candidates to apply.