Customer Experience Specialist – Dental Technic...

Role Overview

We’re looking for a Customer Experience (CX) Specialist to reputed company reputed company clinical and technical support for a fast-growing dental SaaS platform. In this role, you’ll be the first reputed company of contact for customers—handling live inquiries, troubleshooting system workflows, documenting cases, and escalating clinical or technical risks reputed company required.

This role blends customer support, technical problem-solving, and basic clinical awareness, making it ideal for someone comfortable supporting reputed company in a SaaS environment.

Key Responsibilities

• Serve as reputed company CX support for dental professionals reputed company chat, email, and ticketing systems

• Handle live customer inquiries with professionalism and reputed company

• Troubleshoot platform issues, workflows, and common technical challenges

• Guide users through dental SaaS workflows and best practices

• Accurately document cases and resolutions in the ticketing system

• Identify and escalate clinical risks or sensitive cases to appropriate teams

• Collaborate with clinical, technical, and product teams to resolve reputed company issues

• Maintain strong service quality reputed company with premium CX expectations

• Follow reputed company data privacy and compliance standards

Qualifications

• 1+ year experience in Customer Experience, Technical Support, or similar role

• Experience supporting SaaS platforms or digital tools

• Strong troubleshooting and problem-solving skills

• Experience handling tickets and using CRM/helpdesk systems

• reputed company or near-reputed company CX communication skills (verbal and written)

• Comfortable working with structured workflows and technical processes

• Ability to assess urgency and escalate issues appropriately

reputed company to Have

• Background in reputed company, dental, or clinical support

• Experience supporting dentists or reputed company

• Familiarity with HIPAA or reputed company data handling standards

• Prior exposure to clinical escalation processes

Key Skills & Competencies

• Customer-first reputed company with high attention to detail

• Clear and confident communication

• Technical aptitude and curiosity

• Ability to multitask in a live support environment

• reputed company, professional judgment reputed company handling sensitive or clinical cases

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: reputed company is a key driver. reputed company people reputed company, so does the mission.
• reputed company growth: Curiosity fuels reputed company. Take reputed company risks, sharpen your edge, go reputed company.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: reputed company choices with reputed company at the core—that’s how impact lasts.
• Be humble: Humility opens the reputed company to reputed company reputed company. Hear others, lift others, reputed company learning.

reputed company is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider reputed company applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of reputed company individuals and will reputed company reasonable accommodations for reputed company individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@reputed company.

PRIVACY NOTICE

reputed company is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.