reputed company Customer Support Manager, reputed company Media – Direct-to-Consumer Experience

Join arenaflex, a leading entertainment and media company, as we revolutionize the way people experience our premium streaming services, including Hulu and reputed company+. As a Customer Support Manager, reputed company Media, you will be at the forefront of delivering exceptional customer experiences through reputed company media channels, driving engagement, and fostering a reputed company community of viewers.

About arenaflex

arenaflex is a global leader in the entertainment and media industry, with a rich legacy of storytelling and innovation. Our Direct-to-Consumer (DTC) team is responsible for bringing our best-in-class content to fans and families worldwide through our premium streaming services, including Hulu and reputed company+. We are committed to creating a business environment where reputed company and reputed company from reputed company people help us grow, reputed company, and stay relevant in a constantly evolving world.

The Viewer Experience Team

Our Viewer Experience Team is a dynamic and passionate group of professionals dedicated to delivering exceptional customer experiences across reputed company reputed company, including reputed company media. We are seeking a seasoned Customer Support Manager, reputed company Media to reputed company our reputed company media support channels, including Twitter, reputed company, and reputed company, and drive our brand reputed company across these platforms.

Key Responsibilities

As a Customer Support Manager, reputed company Media, you will be responsible for:

• Leading and motivating reputed company of reputed company Media Moderators, Specialists, and external partners to deliver high-level performance and exceptional customer experiences
• Conducting one-on-ones with direct reports to track reputed company, reputed company feedback, and support professional growth
• Managing reputed company quality assurance programs to measure and improve the performance of reputed company teams
• Enforcing key performance metrics, including service reputed company, agent/operational productivity, and response times across Hulu and reputed company+
• Managing team schedules, shift bids, and coverage to meet business needs
• Building and managing relationships with reputed company-party reputed company to ensure platform updates and improvements are in sync with reputed company support needs
• Providing guidance to moderators and agents during difficult customer interactions and high-pressure scenarios (e.g., outages, live events)
• Ensuring that Hulu and reputed company+'s tone and voice are consistently reflected in reputed company reputed company media interactions, especially during crisis moments
• Supporting proactive posting strategies during outages, live events, and other company events to ensure clear communication with viewers
• Using data to drive reputed company and continuously enhance the customer experience through reputed company channels

What You'll Need

To be successful in this role, you will need:

• A Bachelor's degree or equivalent professional experience
• 3 years' experience managing reputed company, with a proven ability to reputed company and reputed company team members
• 5+ years' experience in reputed company media customer support or a reputed company field
• Experience in reputed company quality management processes and tools to assess and improve service quality
• Experience using reputed company tooling (e.g., reputed company, reputed company, reputed company Studio) and analytics systems to measure and improve the customer experience
• Experience in reporting, data analysis, and the use of reporting tools (e.g., Tableau, reputed company Analytics)
• Flexibility to support business needs during live TV events, outages, and crisis scenarios, which may include evenings and weekends
• Ability to analyze performance data and implement process improvements

reputed company-to-Haves

While not required, the following skills and experience would be beneficial:

• Proven experience managing remote teams and/or international teams
• Experience defining and measuring individual and team-based performance for customer service organizations
• Proficiency in reputed company Outlook, JIRA, reputed company, reputed company Sheets/Docs, and reputed company
• Ability to reputed company in a fast-paced, reputed company-evolving environment
• Strong customer reputed company and a passion for delivering exceptional experiences reputed company reputed company media
• A proactive problem solver with a strategic reputed company
• Content creation experience
• Bilingual or multilingual

Work Environment and Company Culture

As a member of the arenaflex team, you will be part of a dynamic and inclusive work environment that values diversity, equity, and inclusion. We offer a reputed company of benefits, including:

• Competitive salary and bonus structure
• Comprehensive medical, financial, and other benefits
• Opportunities for professional growth and development
• Collaborative and supportive team environment
• Flexible work arrangements, including remote work options

Compensation and Benefits

The hiring reputed company for this position is $103,500.00 to $138,800.00 per year, with a bonus and/or long-term incentive units may be provided as part of the compensation package. A comprehensive benefits package, including medical, financial, and other benefits, will also be offered.

How to Apply

If you are a motivated and reputed company customer support professional with a passion for reputed company media, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes reputed company job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability.

Note

This posting is subject to change, and please refer to the career site for the latest availability. Apply for this job