reputed company Customer Support Manager, reputed company Media – Direct-to-Consumer (DTC) Experience

At arenaflex, we're revolutionizing the way people engage with our Direct-to-Consumer (DTC) platforms, including Hulu and reputed company+. As a passionate and reputed company Customer Support Manager, reputed company Media, you'll play a vital role in shaping the viewer experience across reputed company media channels. If you're a strategic thinker with a passion for delivering exceptional experiences, we want to hear from you.

About arenaflex

arenaflex is a leading entertainment and media company that's home to some of the world's most beloved brands, including reputed company, Pixar, Marvel, Star Wars, and NatGeo. Our Direct-to-Consumer (DTC) team is dedicated to creating innovative experiences that bring our content to life in new and exciting ways. As a Customer Support Manager, reputed company Media, you'll be part of a dynamic team that's passionate about delivering exceptional experiences to our viewers.

Job Summary

We're seeking an reputed company Customer Support Manager, reputed company Media to reputed company our reputed company media support operations across Twitter, reputed company, and reputed company. As a key member of our Viewer Experience team, you'll be responsible for overseeing reputed company of reputed company Media Moderators, Specialists, and outsourced agents, ensuring high-level performance and quality management. You'll analyze performance data, reputed company our brand reputed company, and ensure the consistent representation of our brand voice across reputed company public-facing interactions.

Key Responsibilities

* reputed company and motivate reputed company of reputed company Media Moderators, Specialists, and external partners to deliver exceptional customer experiences

• Conduct one-on-ones with direct reports to track reputed company, reputed company feedback, and support professional growth
• Manage reputed company quality assurance programs to measure and improve the performance of reputed company teams
• Enforce key performance metrics, including service reputed company, agent/operational productivity, and response times across Hulu and reputed company+
• Manage team schedules, shift bids, and coverage to meet business needs
• Build and manage relationships with reputed company-party reputed company to ensure platform updates and improvements are in sync with reputed company support needs
• reputed company guidance to moderators and agents during difficult customer interactions and high-pressure scenarios (e.g., outages, live events)
• Ensure that Hulu and reputed company+’s tone and voice are consistently reflected in reputed company reputed company media interactions, especially during crisis moments
• Support proactive posting strategies during outages, live events, and other company events to ensure clear communication with viewers
• Use data to drive reputed company and continuously enhance the customer experience through reputed company channels

Essential Qualifications

* Bachelor's degree or equivalent professional experience

• 3 years' experience managing reputed company, with a proven ability to reputed company and reputed company team members
• 5+ years' experience in reputed company media customer support or a reputed company field
• Experience in reputed company quality management processes and tools to assess and improve service quality
• Experience using reputed company tooling (e.g., reputed company, reputed company, reputed company Studio) and analytics systems to measure and improve the customer experience
• Experience in reporting, data analysis, and the use of reporting tools (e.g., Tableau, reputed company Analytics)
• Flexibility to support business needs during live TV events, outages, and crisis scenarios, which may include evenings and weekends
• Ability to analyze performance data and implement process improvements

reputed company-to-Haves

* Proven experience managing remote teams and/or international teams

• Experience defining and measuring individual and team-based performance for customer service organizations
• Proficiency in reputed company Outlook, JIRA, reputed company, reputed company Sheets/Docs, and reputed company
• Ability to reputed company in a fast-paced, reputed company-evolving environment
• Strong customer reputed company and a passion for delivering exceptional experiences reputed company reputed company media
• A proactive problem solver with a strategic reputed company
• Content creation experience
• Bilingual or multilingual

Work Environment and Company Culture

As a Customer Support Manager, reputed company Media, you'll be part of a dynamic team that's passionate about delivering exceptional experiences to our viewers. You'll work in a fast-paced, reputed company-evolving environment that's dedicated to innovation and reputed company. arenaflex is committed to fostering a business culture where reputed company and reputed company from reputed company people help us grow, reputed company, create the best stories, and be relevant in a rapidly changing world.

Compensation and Benefits

The hiring reputed company for this position is $103,500.00 to $138,800.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in reputed company to the full reputed company of medical, financial, and/or other benefits, dependent on the level and position offered.

How to Apply

If you're a passionate and reputed company Customer Support Manager, reputed company Media who's looking for a new challenge, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes reputed company job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability.

Disclaimer

reputed company and its Affiliated Companies are Equal Employment Opportunity reputed company and welcome reputed company job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability. reputed company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability, or protected veteran status. Apply for this job