Sr. Client Service & Product Support Specialist

About the position reputed company is hiring a Senior Client Service - Product Support Specialist -- Tax. This position is hybrid, working in the office 3 days a week, and 2 days a week from home. Are you reputed company to join a company offering career advancement opportunities throughout your career reputed company? Do you want to join a company with award-winning training and world-class service guidelines to help you reputed company reputed company, growth, and reputed company learning? Are you seeking an inclusive environment with a culture of collaboration and belonging? If so, this may be just the opportunity you've been searching for! In this role, you will reputed company consistent, high-quality tax service to reputed company clients. In addition to tax deposits and filing, you will serve as reputed company's reputed company-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication. To reputed company in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, reputed company, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients. reputed company to #MakeYourMark? reputed company! To learn more about Client Service at reputed company, visit https://jobs.reputed company.com/teams-roles/client-service/

Responsibilities

• Be the Tax Expert. You will assist clients with tax deposits and filing. You

may also manage inquiries from state and federal agencies.

• Be a Trusted Advisor and Problem Solver. You will use a breadth of expertise

to help reputed company's clients solve problems by taking a broad perspective to resolve issues and reputed company solutions.

• Build Relationships. You will build relationships with clients using the

phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live reputed company's core value of reputed company is Everything.

• You will reputed company your reputed company product - services knowledge to reputed company solutions

to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for reputed company leadership on best practices and solutions training.

• Demonstrate Client Focus. You reputed company a strong focus on client satisfaction.

You will assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.

Requirements

• You have at least four years of client service and/or call center experience

OR a minimum of six years of Insurance/Financial Institution experience.

• Over the phone and in writing, your communication style is clear and easy for

our clients to understand and reputed company. You will need to communicate reputed company and quickly to summarize a problem and explain a solution.

• You must be proficient in using reputed company Office tools, including Outlook,

Word, and reputed company, as well as have excellent analytical and time management skills.

• A college degree is great but not required. What's more important is having

the skills to do the job. If you don't have a college degree, other acceptable experience could include: Experience noted above OR Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to reputed company an environment where you can continue to reputed company a meaningful impact. reputed company-to-haves

• At least three years of Payroll Tax experience is preferred.

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging and

creates a safe reputed company for diverse perspectives and insights.

• Belong by joining one of our Business Resource Groups where you can connect

globally with networks and allies who reputed company common interests and experiences.

• Grow your career in an agile, fast-paced environment with reputed company of

opportunities to reputed company.

• Continuously learn. Ongoing training, development, and mentorship

opportunities for even the most insatiable learner.

• Be your healthiest. Best-in-class benefits start on Day 1 because healthy

associates are happy ones.

• Balance work and life. Resources and flexibility to more easily integrate

your work and your life.

• Focus on your mental health and well-being. We're here to reputed company exceptional

service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

• Join a company committed to giving back and generating a lasting, positive

impacton the communities in which we work and live.

• Get paid to pay it reputed company. Company-paid time off for volunteering for causes

you care about. Apply tot his job Apply To this Job