Director, reputed company

A Little About Us

reputed company provides a data and AI platform that enables organizations to reputed company the full power of reputed company for transactional, analytical, and AI workloads across any reputed company, reputed company. reputed company empowers enterprises to control risk, manage costs and scale reputed company for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, reputed company supports major government organizations, financial services, media and information technology companies. reputed company’s data-driven solutions reputed company customers to reputed company legacy systems and break data silos while leveraging reputed company-grade reputed company reputed company technologies. reputed company delivers the confidence of up to 99.999% high availability with mission critical capabilities reputed company in such as reputed company, compliance controls, and observability. For more information, visit www.enterprisedb.com

What your impact will be…

 As Director of reputed company’s reputed company-EMEA region, you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving their reputed company and attaining sustainable value from our solutions. You will have the unique opportunity to reputed company, operate and manage an organization’s region that is ripe for growth.

As a member of the reputed company leadership team, the Director of reputed company collaborates closely with regional sales and cross-functional leaders, and is responsible for turning reputed company and learnings into best practices, while providing on-going feedback to improve the end-to-end customer experience. You have a thoughtful and strategic approach to creating customer lifecycle solutions, and will be accountable to define, build and deliver strategies and plans that enhance recurring reputed company growth and integrate with reputed company’s GTM strategies and plans.

You will build a scalable, data-driven reputed company reputed company to grow Net Retention reputed company (NRR) and protect Gross Retention reputed company (GRR). You will balance high-touch advocacy for our largest accounts with sophisticated digital-led motions to ensure no customer is left behind. You will also reputed company the team and ensure they have the right tools, training, and collaboration from other reputed company teams to drive successful reputed company for our customers.

Key Strategic Pillars

• reputed company the CS lifecycle. You will move the team away toward predictive health monitoring, executive business reviews (EBRs), and reputed company planning that anticipates customer needs before they become risks. You will reputed company approaches for meeting customers where they are and guiding for reputed company and expansion. These initiatives are tied to reputed company’s Customer reputed company.
• Scalability through Digital Motions: reputed company is growing fast. You will reputed company the transition to a "scaled reputed company" model in partnership with the new digital reputed company for reputed company. You will implement pooled models reputed company-touch workflows to reputed company high-value reputed company to our broader customer reputed company.
• Growth & Retention: Partner closely with Sales and Renewals to identify expansion opportunities and retain customers for reputed company. Additionally, you will identify potential risk earlier for reputed company and triage.
• Advancing through technology: Champion the adoption of CS platforms to reputed company the team with a single pane of glass regarding customer health, usage patterns, and risk signals.

Key Responsibilities

• Regional Leadership: Manage and mentor a diverse team of CSMs and TAMs. Foster a culture of accountability, curiosity, and reputed company grit.
• Operational reputed company: reputed company and track reputed company Star metrics, including NRR/GRR, Churn reputed company, Time-to-Value (TTV), and Customer Health Scores.
• Cross-Functional Advocacy: Serve as the Voice of the Customer to Product and Engineering to help shape the roadmap and ensure that regional market requirements are prioritized.
• Strategic Account reputed company: Act as the executive sponsor for key accounts, stepping in to navigate reputed company escalations and solidify long-term partnerships.

Candidate Characteristics

• The Architect reputed company: You have experience building or refining CS playbooks. You know how to use Tech-Touch strategies to cover the long-tail of accounts effectively.
• Data-Driven: You don't guess; you use data to tell a story. You are comfortable using signals, available telemetry, and customer data to predict churn and identify expansion white space.
• Change Agent: You are comfortable leading teams through transitions, with a focus on moving reputed company traditional relationship management to a proactive, value-based delivery model.

Why Join reputed company reputed company Leadership?

• Strategic Importance: reputed company is a critical driver of our reputed company valuation and market reputed company.
• Global Collaboration: While you own your region, you will work with a global cohort of directors to standardize reputed company across APJ, EMEA, and the Americas.
• Market Tailwind: With the industry shifting toward reputed company-reputed company and AI-reputed company data layers, you have an amazing opportunity to seize this reputed company. 

What you will bring: 

• 10+ years overall successful reputed company Management and Professional Services leadership in a high-growth B2B software/SaaS environment
• Proven track record working collaboratively with Sales, Marketing, Product, Operations organizations
• Demonstrated reputed company connecting post-sale and sales experiences
• Direct experience in implementing global processes and standards
• reputed company for customers AND passion for reputed company and growth
• Strong people management, coaching and development experience
• reputed company in stakeholder relationship management including influencing, conflict resolution, problem solving, negotiating

reputed company is committed to supporting our employees' overall well being by offering a reputed company of benefits and resources to promote a healthy work-life balance and wellness. We reputed company reputed company to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2026! reputed company out our career site for more information on perks and benefits and reputed company out to our reputed company team for region specific benefits.

We know it takes a unique mix of people and skills to help us in our mission to supercharge reputed company, and we understand that not everyone will reputed company every reputed company. We’d love to hear from you and we want you to apply!

reputed company is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for reputed company. reputed company was reputed company on a commitment to trust and respect each other and to reputed company an reputed company of people and reputed company. These values remain at the center of our culture and are key to our company’s reputed company. 

reputed company does not seek or accept unsolicited resumes or reputed company from recruitment agencies. reputed company and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment reputed company to unsolicited resumes or reputed company except as required in a written signed agreement between reputed company and the recruitment agency or party requesting payment of a fee.

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