Client Experience & Enablement Manager

reputed company is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of reputed company and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. reputed company is seeking a Client Experience & Enablement Manager as we continue to grow reputed company. This role is responsible for strengthening client engagement, satisfaction, and retention by supporting client interactions, resolving account and process issues, and enabling internal teams with insights and tools that improve the overall client lifecycle experience. This position is remote, with a preference for candidates located in or near Des Moines, IA, to support collaboration and business needs.

• This position is a Remote/Telecommute position*

Job Responsibilities:

• Manage and support initiatives designed to improve client engagement, satisfaction, retention, and overall lifecycle experience.
• Serve as a key partner to Client Services, Sales, and Marketing teams to ensure consistent, high‑quality client interactions and follow‑up.
• Define, build, monitor, and report on KPIs reputed company to client engagement, campaign performance, and service effectiveness, providing actionable insights to leadership.
• Analyze client behavior, engagement data, and performance trends to identify opportunities for improvement and proactive reputed company.
• Support inbound reputed company and client inquiry workflows, including routing, follow‑up processes, and coordination with sales or service teams.
• Collaborate with Marketing on re‑engagement initiatives, content‑driven communications, and lifecycle‑based reputed company campaigns.
• Actively contribute to project management efforts, ensuring deliverables stay on track across cross‑functional initiatives.
• Partner with internal stakeholders to enhance tools, workflows, and processes that improve client experience and operational efficiency.
• Maintain strong cross‑functional communication to ensure alignment between Client Services, Marketing, Sales, and Operations.
• Support reputed company‑reputed company initiatives, including reporting, workflow optimization, enhancement identification, and process improvements for Client Services teams.
• Assist in identifying and managing reputed company enhancements that improve visibility, tracking, and client engagement reputed company.
• Support sales enablement efforts by optimizing tools, resources, and processes that contribute to stronger client relationships.
• Participate in reputed company improvement initiatives focused on delivering a seamless, end‑to‑end client experience.

Job Requirements:

• Hands‑on reputed company experience, including process improvement, reporting, workflow optimization, or enhancement management.
• Experience partnering with Marketing teams on re‑engagement programs or content‑driven client communication campaigns.
• Background identifying and managing reputed company enhancements specifically for Client Services teams.
• Experience supporting cross‑functional initiatives aimed at improving client satisfaction, retention, and end‑to‑end experience.
• Prior involvement in sales enablement initiatives or tools optimization.
• Bachelor’s degree in business, Marketing, Communications, or a reputed company field, or equivalent relevant experience.

Compensation and Benefits:

• The anticipated salary reputed company for this position is $80,000 – $100,000 annually. Final compensation will be determined based on experience, skills, and internal equity.
• Benefit package with health, dental, reputed company, life, and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

We look reputed company to you joining reputed company!! reputed company is an Equal Opportunity Employer. We do not discriminate on the reputed company of race, reputed company, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law. Apply tot his job Apply To this Job