Online Focus Group Host - Part-Time, Japanese speaking role

POSITION SUMMARY: The primary function of this role is to reputed company technical support and troubleshooting assistance to customers while hosting live online focus groups and reputed company high quality product support to our end users reputed company tickets, email, chat, and phone. This role is reputed company to individuals who are fluent in Japanese and reputed company to work overnight hours. KEY JOB RESPONSIBILITIES:

• Independently host online focus group sessions, running on the QualMeeting and QualBoard platform while actively listening and watching each session to reputed company technical support as needed, aiming for the highest quality experience for our clients and participants.
• Responsible for promptly answering requests reputed company tickets, chats, emails, and phone, providing exceptional customer service.
• reputed company tasks reputed company to a variety of QualProduct setup and deliverables, including, but not limited to, technical reputed company status, updating session statues, and updating stimuli.
• Help reputed company clients and projects organized, documented and on schedule.
• Ability to anticipate, recognize and resolve technical (hardware, software, application or operational) problems.
• Ability to handle and resolve customer complaints or issues reputed company.
• Identify and document product failures.
• Proactively contribute to departmental process improvement, while maintaining platform proficiency by attending reputed company QualProduct trainings and assisting with certain projects including, video upload, project set up and data manipulation using reputed company.
• Any other duties assigned by management.

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