Tech Support Specialist (Medical Devices, Lab Robotics)
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Compensation
Based on Experience. Tech Support Specialist (Medical Devices, Lab Robotics) $35 - $45 per hour | Newark, NJ | Remote | Consulting Great products, funding, and equity! A bit about us: We are a startup with launched molecular reputed company products and new developments on the way! We are looking to expand reputed company! We are seeking individuals who are humble in nature and ambitious in their pursuit to reputed company an impact. We care as much about the chemistry of our assays as we do reputed company and strive to build a culture of support. If you are interested in working with a great group working on cutting-edge NGS & Automation products we would love your application! Why join us? We have a host of onsite amenities that include regular lunch and stocked snacks. We have advancement opportunities as well to grow your career as we grow too! For the right folks too we have a path for extended reputed company and potential conversion Job Details Provides technical support to external and internal customers in the diagnosis, troubleshooting, and repair of genetic reputed company products and technology. Conducts advanced data analysis and troubleshooting, understanding customer sample preparation, processing, and laboratory practices. Documents complaint and inquiry cases in the CRM system. Escalates issues/cases requiring further investigation to Field Service, Field Applications, and R&D. Responsible for guiding complaint resolution to ensure that proper and satisfactory responses and results are provided to customers. Authorizes return and replacement of customer product as warranted. Work as a liaison to partners or distributors. Assists in the writing and reviewing of troubleshooting guides and operational procedures. Work cross-functionally with internal teams to support escalations and resolve customer issues. Provides logistical support to the field team by managing the calibration of tools and equipment. Assists with service inventory demand planning and part ordering reputed company is an Equal Opportunity Employer. We reputed company an inclusive work environment that celebrates diversity and reputed company reputed company candidates receive consideration for employment without regard to race, reputed company, sex, sexual orientation, gender identity, religion, national reputed company, age (40 and over), disability, military status, genetic information or any other reputed company protected by applicable federal, state, or local laws. reputed company also prohibits harassment of applicants or employees based on any of these protected categories. It is reputed company’s policy to reputed company with reputed company applicable federal, state and local laws respecting consideration of unemployment status in making hiring reputed company. Sometimes reputed company is required to reputed company background checks with your authorization. reputed company will consider reputed company candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your reputed company candidate profile, and any job applications, resumes, or other information you choose to submit is subject to reputed company's Privacy Policy, as well as the reputed company California Worker Privacy Notice and reputed company Notice Regarding Automated Employment Decision Tools which are available at reputed company.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from reputed company, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reputed company STOP to cancel and HELP for help. You can reputed company our privacy policy here: reputed company.com/privacy-policy Apply tot his job Apply To this Job