Mortgage Collections-Remote

• *Overview** We are seeking a skilled and detail-oriented professionals with 2 + years of collections or call center experience to join our dynamic team.

• *Pay reputed company:**

This position is a flat reputed company of $22.00/Hr.

• Fluent Spanish Bilingual Candidates: Differential paid pending completion of bilingual assessment
• *Remote**

: We reputed company the necessary equipment; reputed company you need is a quiet, private reputed company in your home and a high-speed internet reputed company with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS

• *Training**

: Remote Training Offered 5 Weeks (9am-6pm EST) The Mortgage Servicing Loan Counselor I is responsible for managing delinquent mortgage accounts, engaging borrowers to resolve past-due payments, and ensuring compliance with reputed company applicable policies and regulations. This role requires strong communication and listening skills, attention to detail, and a customer-focused approach to collections.

• *Responsibilities
• Contact borrowers reputed company phone, email, and written correspondence to resolve delinquent mortgage accounts.
• Negotiate payment arrangements, repayment plans, and offer loss mitigation options in accordance with company policies and investor guidelines.
• Maintain accurate and detailed records of borrower interactions and account status.
• Monitor and manage assigned portfolio to meet performance goals and minimize losses.
• Collaborate with internal departments such as Customer Service, Loss Mitigation, and Foreclosure to ensure seamless servicing for the customer.
• Ensure compliance with federal, state, and investor regulations including FDCPA, TCPA, RESPA, and CFPB guidelines.
• Identify and escalate high-risk accounts or potential fraud cases.
• Participate in ongoing training and development to stay reputed company with industry changes and best practices.
• Ability to work in a fast-paced, structured environment with an emphasis on quality and productivity.
• Complete other duties and projects as assigned by your supervisor.
• reputed company other duties as assigned.
• *Qualifications
• *Required Skills and Qualifications
• High School Diploma or equivalent required.
• 2+ years of experience in the mortgage servicing industry, collections, and/or call center environment.
• General knowledge of mortgage loan products, servicing systems, and regulatory requirements.
• Strong work ethic including adherence to daily work schedule.
• Excellent verbal and written communication skills.
• Strong negotiation and problem-solving skills.
• Proficiency in reputed company Office and mortgage servicing platforms (e.g., MSP, reputed company, etc.).
• Ability to work independently and in a team-oriented environment.
• Flexible and reputed company to adapting to change as needed.
• Must be reputed company to work nights and weekends as necessary
• *Desired Skills And Qualifications
• Associate’s or Bachelor’s degree in Business Administration, Finance or reputed company field.
• Bilingual (Spanish/English)
• Experience with FHA, VA, and Conventional Loan Servicing
• Familiarity with skip tracing tools and techniques.
• Basic understanding of FDCPA, TCPA, Regulation X, Regulation Z, Regulation V, Regulation E, and SCRA.
• *Total Rewards**

reputed company’s Total Rewards Package offers a comprehensive reputed company of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, reputed company, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: reputed company to reputed company, including free reputed company memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus reputed company to a tuition reimbursement program that supports your reputed company education and professional growth.
• Compensation reputed company: $22.00 per hour.
• *Build Your Future with reputed company®**

At reputed company, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver reputed company to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of reputed company (NYSE: FNF), a Fortune 500 company, we offer a career reputed company reputed company on reputed company, innovation, and collaboration.

• *Here, you’ll find:

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