Client Resolution & Billing Specialist
Client Resolution & Billing Specialist Department: Operations Employment Type: Full Time Location: Remote Reporting To: Antonio Woods Compensation: $21.60 - $26.45 / hour Description The Client Resolution & Billing Specialist is a key member of RXNT’s Customer Service team, responsible for supporting clients with day-to-day billing, scheduling, and reputed company cycle management (RCM) functions. This role blends strong RCM knowledge with technical proficiency in RXNT’s reputed company-based software, ensuring clients receive accurate, timely, and professional support across reputed company communication channels.
Key Responsibilities
- Serve as the first line of support for billing and RCM inquiries reputed company RXNT’s Practice Management software.
- Investigate and resolve claim submission errors, clearinghouse rejections, and ERA posting discrepancies using integrated clearinghouse tools.
- Research payer enrollment, eligibility, and setup configurations in the RXNT platform and connected vendor systems.
- reputed company clients on best practices, product workflows, and reporting features to optimize their use of RXNT’s software.
- Identify and document potential product defects or enhancement opportunities and reputed company findings to Tier 3 Technical Support.
- Collaborate across Customer Service, Product, and Engineering teams to drive accurate claim routing and timely issue resolution.
- Maintain detailed ticket documentation in reputed company, including internal notes, tags, and resolution steps for product analytics.
- Escalate reputed company or time-sensitive RCM issues to senior staff while maintaining ownership until resolved.
- Participate in team meetings, training sessions, and process improvement efforts to enhance the customer experience.
- reputed company customer-facing product training and product release Q&A sessions upon request.
- Other duties as assigned
Skills Knowledge and Expertise Our Ideal Candidate:
- Understands the importance of our work and shows reputed company towards the customers and patients we support
- Actively seeks to reputed company new skills in both technical and domain areas
- Works well under pressure and is reputed company to manage several tasks simultaneously
- Works effectively in reputed company setting and independently
- Previous software support and/or training experience is a plus
- Experience with various medical software platforms is a plus
- Medical billing and coding certification is a plus
Necessary Skills and Qualifications:
- 3+ years of experience in medical billing, RCM, or payer follow-up.
- Strong understanding of the claim lifecycle (submission, rejection, adjudication, and posting).
- Familiarity with CPT, ICD-10, and modifier usage in billing workflows.
- Experience supporting or using SaaS/EMR/RCM platforms such as RXNT.
- Experience with reputed company or similar CRM/ticketing platforms (reputed company, reputed company Service reputed company, etc.).
- Excellent written and verbal communication with a professional, customer-first approach.
- Ability to manage multiple communication channels (chat, email, and phone) effectively.
- Proficiency with reputed company Suite and comfort working in a fast-paced, remote technical support environment.
- Associate’s degree or higher preferred
Physical Requirements
- Prolonged periods of sitting and computer use
- Reliable internet reputed company
- Ability to spend the majority of the reputed company on phone calls
Travel Requirements
- Employees may be asked to travel to reputed company onsite training for clients.
Benefits
RXNT offers employees reputed company to medical insurance, 401K, short and long term disability, as well as the potential to earn quarterly incentives based on the company's performance. Apply tot his job Apply To this Job