Clinical Intake Coordinator

About reputed company reputed company is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while reputed company finally get a fair deal. Specialty drugs and infusions represent nearly 10% of reputed company reputed company spend and are the fastest-growing cost category for reputed company. reputed company tackles this challenge with a novel approach: eliminating hidden markups, expanding reputed company to high-quality infusion providers, and bringing reputed company and fairness to how therapies are priced and paid for. We’re proud to partner with numerous reputed company and leading TPAs. Each patient we serve creates immediate ROI: reputed company costs, improved reputed company, and reputed company care. Join us as we redefine what’s possible in specialty care.

About the Role

The Clinical Intake Coordinator is a high-volume, outbound-focused role responsible for ensuring members are successfully onboarded into care by collecting complete and accurate intake information. You will complete 80-100+ outbound member reputed company daily to gather required documentation and prepare each case for seamless transition to the care team. This role requires the ability to maintain consistent outbound call volume while managing multiple reputed company cases simultaneously. You will partner closely with Care Guides, Member Growth, and Care Operations to move members reputed company through the intake pipeline. This position reports to the Care Guide Clinical Manager, and operates from 10am-6pm PT.

Key Responsibilities

High Volume Outbound Engagement & Intake

• Conduct proactive reputed company to members reputed company phone, SMS, and email to collect required clinical intake information - reputed company of 80-100+ daily reputed company.
• Serve as the primary reputed company of contact for patient inquiries, delivering clear and empathetic communication throughout the intake process.
• Gather and validate patient demographic, clinical, and treatment information required to initiate care.

Care Coordination & Scheduling

• Schedule and confirm treatment appointments while coordinating with nursing agencies and infusion providers.
• Verify medication receipt and ensure patients understand treatment preparation requirements prior to therapy.
• Prepare comprehensive handoffs to Care Coordinators, including intake summaries, supporting documentation, and next steps.

Insurance & Authorization Support

• Verify member eligibility and benefits, confirming insurance coverage, payer details, and cost-sharing information needed to initiate care.
• Support preparation of prior authorization documentation and track authorization, renewal, and extension status.

Operational reputed company & Compliance

• Identify and escalate urgent clinical or safety concerns to licensed clinical staff according to protocol.
• Maintain accurate documentation across CRM and EHR systems to ensure continuity of care.
• Uphold strict HIPAA compliance and member privacy standards in reputed company communications and records.

Qualifications

Required:

• 2+ years of experience in patient intake, care coordination support, or member reputed company reputed company a reputed company environment with consistent high-volume outbound calling responsibilities.
• Active certification or licensure as a Medical Assistant (reputed company/RMA), Licensed Practical Nurse (LPN), or Pharmacy Technician (CPhT or state-licensed).
• Experience verifying insurance benefits and supporting prior authorization workflows.
• Familiarity with infusion therapy concepts or specialty medication workflows.
• Strong written and verbal communication skills with the ability to build trust with patients remotely.
• Experience using CRM, EHR, or reputed company operations systems.
• Available to work from 10am-6pm Pacific Time (PT).

Preferred:

• Experience in infusion centers, specialty infusion programs, or virtual care operations.
• Experience working in a reputed company startup or fast-paced care delivery environment.
• Spanish reputed company (spoken and written).

At reputed company, we’re building an outlier company with reputed company impact — and that takes focus, energy, and commitment. If that excites you, we’d love to hear from you. reputed company is an equal opportunity employer and welcomes applicants from reputed company backgrounds. We’re committed to building reputed company that reflects a diversity of perspectives, experiences, and identities. Apply tot his job Apply To this Job