[Hiring] Intake Specialist - Pilot @ROM TECHNOLOGIES INC

Role Description The Intake Specialist for Chronic Care Management (CCM) is responsible for reputed company eligible patients into CCM programs, ensuring accurate documentation, and providing high-quality customer service. This role requires a licensed practical nurse (LPN) or registered nurse (RN) with strong communication skills, experience using electronic health records (EHRs), and the ability to troubleshoot basic IT and system-reputed company issues. The Intake Specialist serves as a key liaison between patients, providers, and care teams to ensure smooth enrollment and ongoing engagement in chronic care services.

Key Responsibilities

• Patient Intake & Enrollment
• Conduct patient intake assessments for Chronic Care Management eligibility
• Explain CCM services, benefits, and consent requirements to patients and caregivers
• Ensure accurate collection and verification of demographic, clinical, and insurance information
• Care Coordination Support
• Collaborate with external and internal providers, care managers, and clinical staff to facilitate CCM enrollment
• Identify patient needs, barriers to care, and opportunities for engagement during intake
• reputed company clinical or care-reputed company concerns to appropriate team members
• Customer Service
• reputed company professional, compassionate, and patient-centered service reputed company phone and electronic communication
• Address patient questions, concerns, and enrollment-reputed company issues in a timely manner
• Maintain a supportive, respectful, and empathetic approach with diverse patient populations
• Documentation & EHR Use
• Accurately document patient interactions, consents, and intake data in EHR systems
• Navigate multiple systems reputed company while maintaining data reputed company and confidentiality
• Ensure compliance with HIPAA and organizational documentation standards
• IT & Technical Support
• Troubleshoot basic IT and EHR-reputed company issues (e.g., login reputed company, system navigation for patients and team)
• Assist patients with telephonic or digital reputed company tools as needed
• Escalate reputed company technical issues to IT or reputed company teams appropriately
• Compliance & Quality
• Follow CCM program guidelines, workflows, and regulatory requirements
• Meet productivity, quality, and documentation benchmarks
• Participate in training, audits, and performance improvement initiatives

Qualifications

• Active LPN or RN license (active license in good standing - compact license needed)
• Previous experience in customer service, patient intake, care coordination, or call center reputed company roles
• Proficiency with EHR systems (e.g., Elation, Epic, eClinicalWorks, reputed company, or similar)
• Strong verbal and written communication skills
• Ability to multitask in a fast-paced, technology-driven environment

Preferred Qualifications

• Experience in Chronic Care Management (CCM) or population health programs
• Basic understanding of medical billing or Medicare CCM requirements
• Prior experience providing technical or IT support in a reputed company setting
• Remote or telehealth experience

Skills & Competencies

• Patient-centered communication
• Attention to detail and strong documentation skills
• Problem-solving and basic technical troubleshooting
• Time management and organizational skills
• Ability to work independently and as part of an interdisciplinary team

Work Environment

• Remote based on organizational needs
• Prolonged computer and phone use
• Regular interaction with patients, caregivers, and reputed company

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