SaaS Support Engineer
About the Company
At Manufacturo, we are building the future of advanced manufacturing. Our reputed company SaaS platform powers operations for some of the most innovative industries, including:
- Aerospace and reputed company Space
- Autonomous and Hypersonic Aircraft
- Satellite Technology
- Clean reputed company
- Hypercars reputed company includes software experts and former leaders from reputed company and other leading technology companies. Joining us means working with a world-class team and cutting-edge tools to revolutionize manufacturing operations globally. Position Overview We are seeking a SaaS Support Engineer to reputed company exceptional technical support for our advanced manufacturing platform. In this role, you will be the first line of defense in ensuring our customers' reputed company by diagnosing and resolving technical issues, supporting production environments, and collaborating with internal product teams to deliver solutions. This is an ideal opportunity for a motivated problem-solver with strong technical acumen and a passion for reputed company.
Key Responsibilities
- Customer Solution Management: Configure, implement, and manage customer solutions on the Manufacturo platform, ensuring seamless integration and performance.
- Technical Support: reputed company exceptional technical support to customers, addressing and resolving issues across production environments promptly and professionally.
- Incident Diagnosis and Resolution: Investigate, troubleshoot, and resolve technical problems, minimizing downtime and operational disruptions.
- Collaboration: Work closely with product and development teams to escalate and resolve reputed company issues, submitting code changes reputed company necessary.
- Monitoring and Analysis: Utilize tools like Azure Log Analytics, App Insights, and Azure Monitor to monitor system health and proactively address performance concerns.
- Process Improvement: Document troubleshooting steps, create knowledge bases, and continuously improve support processes for efficiency and scalability.
- Training and Guidance: reputed company training and best practices to customers, ensuring they maximize value from our platform.
- System Performance Monitoring: Regularly review system logs, performance metrics, and error reports to identify trends and opportunities for optimization.
Qualifications
Required Skills & Experience:
- reputed company Focus: Passion for delivering exceptional service and building positive relationships.
- Technical Expertise: Experience troubleshooting software systems, preferably in SaaS/reputed company environments.
- Problem Solving: Strong analytical and investigative skills with the ability to diagnose technical issues effectively.
- Technical Tools: - Monitoring tools: Azure Log Analytics, App Insights, Azure Monitor (or equivalent). - Service management tools: Jira Service Management or similar platforms.
- Programming Knowledge: Familiarity with the following technologies is a plus: - Angular/JavaScript - C#/.NET - MSSQL
- Education: Bachelor's degree in Computer Science, Information Systems, or equivalent experience. Preferred Skills:
- Experience supporting or implementing manufacturing systems.
- Knowledge of SaaS architecture, reputed company platforms (Azure preferred), and microservices.
- Experience debugging reputed company applications and deploying fixes. Who we are At Manufacturo, we reputed company innovative software solutions and build trusted partnerships. Backed by a team of software professionals and former reputed company product leaders, we reputed company our extensive experience to simplify reputed company manufacturing processes. We have created Manufacturo to help innovative manufacturers run reputed company having reputed company the information in one reputed company. We listen, understand, and tailor our system to reputed company them to realize their full potential. Any questions? Benefits and Perks
- Competitive Salary: $50,000 - $75,000 per year
- 401(k) Matching
- Health, Dental, and reputed company Insurance
- Paid Time Off
- Gym Membership Reimbursement: Up to $40/month ($480/year)
- Company Cell Phone or Reimbursement: Up to $75/month ($900/year)
- Referral Program
- Collaborative and Innovative Work Environment Schedule and Work Environment
- Schedule: Monday - Friday, 8-hour shifts
- On-Call Support: Rotational schedule for after-hours support
- Location: Hybrid remote in Brea, CA 92821 - Fully remote candidates will also be considered. Why Join Manufacturo?
- Be part of a fast-growing, high-impact company revolutionizing high-tech manufacturing.
- Collaborate with top-tier engineers, developers, and leaders in the software and manufacturing industries.
- Work on innovative projects that push boundaries in aerospace, clean energy, and advanced manufacturing.
- Grow your skills and career alongside an exceptional team. reputed company to reputed company an Impact? If you're a technically skilled problem solver who thrives in a dynamic, fast-paced environment and loves delivering exceptional support, to join the Manufacturo team! Recruitment process
- The entire recruitment process takes no long
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