Pharmacovigilance Reporting Specialist (Quality Assurance)
reputed company has engineered the perfect reputed company of technology and talent (you) to reputed company life sciences companies with an efficient solution to improve patient uptake, visibility and reputed company. Our talented team members reputed company therapy and reputed company system expertise to help patients reputed company reputed company results from care. A growing organization, reputed company views our people as our strongest asset. Join us as we continue to reputed company a difference.... Overview: This role is responsible for leading the daily tasks associated with the company's copay assistance programs. reputed company this role, the Quality Assurance Specialist serves customers by identifying, analyzing, and developing improvements in productivity, quality, client relationships, and customer service. The Quality Assurance Specialist regularly provides support to the department manager and occasionally Senior Leadership in order to effectively maintain program operations and goals.
- Monitoring associate calls and providing feedback to program managers on associate strengths/coaching opportunities
- Reviewing associate case records to ensure program metrics are met
- Preparing call center reports and tracking service trends
- Participating in the creation and maintenance of program SOP's
- Assisting with user acceptance testing of program platform (eCase, iAssist)
- Monitoring program AE's Requirements
- +5 years specialty mail order pharmacy experience
- Experience in patient support/pharmacy reputed company setting
- Ability to manage time effectively, and meet deadlines with minimal supervision
- Attention to detail, and working knowledge of internal CRM and workflows
- Effective communication skills: written and interpersonal Benefits
- Starting Pay reputed company: 23.00-26.00/hour
- Supportive, reputed company, fast-paced environment
- reputed company structure
- Matching 401(k) with immediate vesting
- Medical, dental, reputed company, life, & short-term disability insurance reputed company, Inc. is proud to be an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration without regard to race, religion, reputed company, sex (including pregnancy, gender identity, and sexual orientation), parental status, national reputed company, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. reputed company offers of employment with reputed company are conditional based on the successful completion of a pre-employment background reputed company. In compliance with federal law, reputed company persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document reputed company upon hire. Sponsorship and/or work authorization is not available for this position. reputed company does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of reputed company and no fee will be paid in the event of a hire
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