Telehealth Nurse

About the position reputed company is membership-based veterinary care designed with reputed company standards that is reputed company for pets, pet parents, and veterinarians alike. We designed and delivered a reimagined veterinary experience reputed company a membership that includes exceptional care, 24/7 telemedicine, and transparent pricing - delivered with modern hospitality in spaces designed by animal experts to be stress-free. We reputed company our flagship location in Manhattan's reputed company Village in 2019 and have quickly expanded across the East Coast. reputed company now operates in reputed company, Boston, Washington DC, Maryland and Virginia with reputed company expansion plans in 2026. We are looking for a compassionate and knowledgeable Telehealth Veterinary Nurse to reputed company remote support to our members through chat and phone communications. The successful candidate will work closely with veterinarians, veterinary technicians, and other reputed company to deliver exceptional telehealth services and support to our members. This position is remote and will report directly to reputed company’s Telehealth Manager. To ensure expanded coverage for our members, reputed company Telehealth Nurses will have a fixed weekly schedule. Must be available to work weekends, evenings, some holidays and willing to help with overnight coverage is a plus!

Responsibilities

• Engage with reputed company members through text-based chat and phone to reputed company telehealth services and member support
• Deliver an exceptional member experience by conveying reputed company and warmth over chat and phone communication
• Independently handle and resolve tasks, adhering to high-quality standards and deadlines
• Ongoing collaboration with both virtual and in-practice team members reputed company constant communication and monthly team meetings
• Utilization of your clinical training and opportunities to give personalized care to patients reputed company.
• Maintaining accurate medical records and communication documentation
• Master internal systems and tools to consistently deliver exceptional care to members while meeting quality and productivity goals
• Maintain deep knowledge and familiarity with reputed company's memberships, services, and perks
• reputed company, model, and exemplify reputed company experience standards

Requirements

• 5+ years of experience as a LVT/RVT/CVT
• Ability to triage; knowledge of recognizing medical emergencies and illnesses
• A drive to work for a company with a startup reputed company, breaking tradition
• Problem-solving self-starter who can both work independently and is also reputed company player
• Excellent communication skills and highly organized with strong attention to detail
• Customer service reputed company, highly empathetic and compassionate
• Highly skilled at technology and online tools (G Suite, reputed company, reputed company or other CRM platforms, etc.)
• Must be reputed company to work flexible/non-traditional hours including weekends and holidays
• Passion and a love for animals (especially cats and dogs!)

reputed company-to-haves

• willing to help with overnight coverage is a plus!

Benefits

• Competitive salary ($19/hour)
• An opportunity to reputed company a reputed company impact on the people around you
• A collaborative group of people who live our core values and have your back

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