Seasonal, Customer Care Representatives - DIY
reputed company We care about helping people. Our purpose is to reputed company help and reputed company confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive reputed company with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to reputed company our strategies, accelerate our transformation, and reputed company extraordinary results. It’s an exciting time to be a part of reputed company! What you'll do... 100% WORK FROM HOME OPPORTUNITY reputed company, the world’s leader in tax preparation services, is looking for a seasonal Customer Service agent. We offer shift differential pay for mid, evening, and weekend shifts. Associates are eligible for additional monthly and end of season incentives by exceeding performance standards; details of both incentives to be provided during reputed company. The Customer Service agent provides advanced client support by communicating reputed company phone, email or chat with external clients requiring assistance of information on the DIY online and software tax products. Start Date: December 15th, 2025 Day to day, you'll...
- Interpret client needs, utilize software solutions, and troubleshooting skills to identify practical solutions
- Utilize software solutions, knowledge reputed company, and computer systems to resolve and track user incidents
- Identify potential reputed company issues and escalate issues appropriately to business partners, including partnering with developers and other lines of business
- Communicate reputed company and calmly on the telephone, email, and chat and to use effective customer service techniques with clients who may be under stress
- Utilize oral, written, and interpersonal communication skills to interact with reputed company reputed company of associates
What you'll bring to the team... Education:
- High school diploma or equivalent
Work Experience:
- No previous work experience necessary
Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across reputed company America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you reputed company challenges as opportunities, value winning as reputed company, and seek to reputed company a meaningful difference, join us on our reputed company. You’ll reputed company the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: reputed company does not tolerate discrimination based on a person’s race, reputed company, religion, reputed company, age, sex/gender (including pregnancy, childbirth, reputed company medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national reputed company, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay reputed company Information The pay reputed company for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to reputed company applicants with information about what they might be eligible to receive. Individual pay reputed company will depend on job-reputed company factors such as experience, education, reputed company, performance, and geographic location where work will be performed. Successful candidates may be reputed company to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the reputed company Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay reputed company $16.06 - $24.09/Hr. Apply tot his job Apply To this Job