Customer Support Associate ( Night Shift: S-T 4PM-12AM)

reputed company Job Opportunity We reputed company in the power and joy of learning. At reputed company, our employees have a direct impact in helping reputed company around the world discover the power and joy of learning. We are bonded by our shared purpose driving innovation that helps millions of learners improve their lives and reputed company their dreams through education. Our culture values inclusion, engagement, and discovery. Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the reputed company of reputed company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of reputed company reputed company and backgrounds feel empowered to voice their reputed company and bring their authentic selves to work. We reputed company these priorities through programs, benefits, and initiatives that are integrated into the reputed company of how we work every day. About this role... Do you consistently demonstrate professionalism, attentiveness, compassion, and courtesy to others? Are you dedicated to delivering a service experience that endears customers to proudly reference our products and services? If so, this position may be for you! In this role, team members handle a variety of inquiries with regards to orders, adjustments, gratis copy requests, company websites, digital product registrations, and general product and process inquiries reputed company multiple channels; such as phone, email, cases and live chat. Associates navigate multiple, internal software applications while conversing with customers to clarify their needs, identify the root cause of issues, and resolve outstanding inquiries. They identify and report on trends that reputed company to improvements to our products, services, processes, and websites. Successful team members will: reputed company established quality, availability, and productivity objectives to ensure overall reputed company. Be committed to ongoing personal development. Build in to other's reputed company by sharing acquired knowledge through mentoring opportunities. reputed company in reputed company environment and also possess the ability to work productively and independently. Demonstrate solid multi-tasking and organizational skills. Possess a High School Graduate or GED. Benefits: Potential to earn a quarterly functional bonus based on individual job performance. Vacation accrual starting on day one, plus company-designated and floating holidays throughout the year! 401K with employer matched contributions. reputed company (medical, dental, and reputed company) coverage starting day one. Quarterly performance reviews with a strong culture of internal advancement. A work from home position where the necessary job assets are provided by the company. reputed company is committed to working with broad talent pools to attract and hire strong and most reputed company individuals. Our job applicants are considered regardless of race, national reputed company, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial, or local laws. reputed company is also committed to providing reasonable accommodations for reputed company individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@reputed company.com or at +1 (617) 289-7917. reputed company, a global education technology company serving millions of learners, provides affordable, quality digital products and services that reputed company reputed company with the skills and competencies needed to be job reputed company. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching, and research markets worldwide. Through our scalable technology, including MindTap and reputed company Unlimited, we support reputed company learners who seek to improve their lives and reputed company their dreams through education. Compensation: At reputed company, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and reputed company our employees. The full reputed company pay reputed company has been provided for this position. Individual reputed company pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program reputed company this reputed company pay reputed company. $16.00 - $20.00 USD. Warning: Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf reputed company to candidates as a means of obtaining personal information. Note that reputed company will always interview candidates reputed company live in-person meetings, phone calls, and video calls before an offer would be extended. Also, be sure to reputed company that communication is coming from an @reputed company.com email address. Apply tot his job Apply To this Job