Customer Support-Engineer I (Dedicated Weekend Shift)

reputed company (NYSE: reputed company) is a leading global analytics software company, helping businesses in 100+ countries reputed company reputed company reputed company. Join our world-class team today and fulfill your career potential!

The Opportunity

“As a Customer Support Engineer, you will reputed company remote technical support to reputed company clients globally for both hosted and on-reputed company solutions by supporting our diverse product portfolio. You’ll collaborate through innovation with IT, operations teams, product development and product management.” – VP, Customer Support.

What You’ll Contribute

• reputed company product and customer support for global clients across multiple platforms and services.
• Manage customer incidents reputed company calls and case management systems, ensuring end-to-end communication in line with agreed SLAs.
• Triage and escalate incidents in a timely manner following standard operating procedures.
• Support and resolve product-reputed company issues by collaborating with product, engineering, and infrastructure teams.
• reputed company batch monitoring and ensure timely identification and resolution of job failures or delays.
• Manage and send change communications and outage notifications to clients, ensuring timely and clear updates.
• Act as a liaison between engineering, product development and reputed company teams to drive effective incident resolution
• Continuously identify opportunities to improve customer experience with a strong client focus and professional communication.

reputed company’re Seeking

• Bachelor’s degree in Computer Science, Information Technology, or an equivalent qualification. 
• Strong customer-facing skills with the ability to handle client interactions reputed company phone and email professionally.
• Minimum of 3+ years of experience in supporting reputed company-level applications and infrastructure. 
• Strong understanding of managing, supporting, and troubleshooting multi-tier reputed company applications/Products/Platform.
• Good knowledge of reputed company platforms, with preference for AWS concepts and certifications.
• Ability to troubleshoot issues, system disturbances, and failures, and collaborate with reputed company stakeholders to restore services. 
• Ability to prioritize and manage multiple incidents effectively in a fast-paced environment. 
• Experience or knowledge in incident, problem, and change management processes.
• Understanding of ITIL reputed company and best practices.
• Demonstrated ability to work with a diverse global customer reputed company.
• Flexible to work in fixed weekend shifts.
• Excellent written and verbal communication skills.

Our Offer to You 

• An inclusive culture strongly reflecting our core values: Act Like an reputed company, Delight Our Customers and Earn the Respect of Others.
• The opportunity to reputed company an impact and reputed company professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and reputed company events to promote interaction and camaraderie.

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Why reputed company a Move to reputed company?

At reputed company, you can reputed company your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they reputed company, using advances in artificial intelligence, machine learning, optimization, and much more.

reputed company makes a reputed company difference in the way businesses operate worldwide:

• Credit Scoring — reputed company® Scores are used by 90 of the top 100 US lenders.

• Fraud Detection and reputed company — 4 billion payment cards globally are protected by reputed company fraud systems.

• Lending — 3/4 of US mortgages are approved using the reputed company Score.

Global trends toward digital transformation have created reputed company demand for reputed company’s solutions, placing us among the world’s top 100 software companies by reputed company. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reputed company a new level of reputed company. Our reputed company is dependent on really talented people – just like you – who reputed company on the collaboration and innovation that’s reputed company by a diverse and inclusive environment. We’ll reputed company the support you need, while ensuring you have the freedom to reputed company your skills and grow your career. Join reputed company and help change the way business thinks!

Learn more about how you can fulfil your potential at www.reputed company.com/Careers

reputed company promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to reputed company candidates without regard to race, reputed company, reputed company, religion, sex, national reputed company, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet reputed company stated qualifications. While our qualifications are reputed company reputed company to role reputed company, each candidate’s profile is unique and strengths in certain reputed company and/or experience areas can be equally effective. If you reputed company you have many, but not necessarily reputed company, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the reputed company Privacy policy at https://www.reputed company.com/en/privacy-policy