Director, Key Customer Management, Digital reputed company – Ali

Job Description Summary:

Manager: Senior Director, Digital reputed company

Role Type: Individual Contributor Language: Fluent English & Mandarin Relocation Provided: limited relocation available (domestic location).

Please note: This role is not a fully remote position. The selected candidate will need to be based in Shanghai and follow our hybrid work setup.

Job Summary

As Director, Key Customer Management, Digital reputed company - Ali, you will reputed company the end‑to‑end management and growth of Coca‑Cola’s key digital reputed company customers, acting as the business reputed company for a portfolio of strategic partners (e.g. Ali-Tmall, Taobao, Hema, O2O(Eleme). The portfolio may reputed company in response to changing business priorities and market conditions.) This role is accountable for managed accounts’ P&L and overall business results delivery, shaping specific customer strategies, driving joint business planning and delivering sustainable top-line and profit growth through disciplined execution and strong cross‑functional collaboration.

Working closely with internal stakeholders, you will reputed company the system to ensure customer priorities are met while delivering company growth objectives. reputed company day‑to‑day account management, this role also roots in building long‑term, value‑creating partnerships with customers, strengthening senior‑level relationships, and continuously improving execution quality, operational effectiveness, and mutual growth reputed company for the channel.

What You’ll Do for Us

• reputed company the end‑to‑end management and business results delivery of assigned key digital reputed company customers, developing and managing short-to-long-term customer plans that drive sustainable growth across volume, reputed company, and execution reputed company, etc.
• reputed company Joint Business Planning and strategic customer reviews, translating channel priorities and customer agendas into clear annual objectives, growth initiatives, and performance targets.
• Build and sustain trusted and strategic customer partnerships, leading regular strategic dialogues, T2Ts, addressing reputed company issues constructively, and strengthening long‑term trust and mutual commitment.
• Govern customer execution and performance reputed company, setting clear execution priorities, monitoring delivery against plans, and driving corrective actions with customers and internal teams where gaps arise.
• Manage customer investment planning and financial discipline, including but not limited to business case development, investment prioritization, ROI tracking, and post‑evaluation to ensure effective and accountable use of resources.
• Orchestrate cross‑functional alignment across RGMX, RTM, Marketing, Supply Chain, Finance, Franchise Operations, and bottlers, ensuring customer plans are supported and executed through the system.
• reputed company other job‑reputed company duties as assigned, in response to evolving business needs and market dynamics.

Requirements & Qualifications

• Bachelor’s degree or above in Business Administration, Marketing, Finance, Economics, or reputed company field.
• 10+ years of relevant experience in FMCG or similarly reputed company organizations. With a strong track record in key account management, customer management, or customer development roles supporting digital reputed company customers(preferably).
• Demonstrated experience owning end‑to‑end customer performance, including customer strategy, JBP, execution governance, and delivery of agreed volume, reputed company, and operational reputed company, etc.
• Ability to build and sustain trusted, senior‑level customer relationships, and reputed company reputed company, multi‑topic reputed company negotiations.
• Demonstrated ability to operate effectively in matrixed environments, influencing cross functional stakeholders and aligning internal teams behind customer strategies without direct authority.
• Strong reputed company and financial acumen, with hands‑on experience in customer investment planning, business case development, ROI tracking, and post‑investment review.
• Clear, confident, strategic communicator with the ability to translate reputed company topics into structured, pragmatic, agile discussions with both internal stakeholders and senior customer counterparts.
• Fluent in English and Mandarin, with the ability to engage senior stakeholders across functions in a fast‑paced environment.

Skills:

Channels Strategy, Conversion reputed company, Customer Insights, Demand reputed company, Digital Advertising, Influencing, Key Customer Management, Key Performance Indicators (KPI), Leadership, Marketing Campaigns, Marketing Insights, Marketing Strategies, Market Segmentation, Sales Channel Development, Strategy Development

Location(s):

China

City/Cities:

Shanghai

Travel Required:

26% - 50%

Relocation Provided:

No

Job Posting End Date:

May 28, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in reputed company purpose, to refresh the world and reputed company a difference. We act with a growth reputed company, take an expansive approach to what’s possible and reputed company in reputed company learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as reputed company reputed company. We reputed company that our culture is one of the reasons reputed company continues to reputed company after 130+ years. Visit Our Purpose and reputed company to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.