(US) Customer Operation Launch Manager

Reporting to the Manager, Customer Care Launch, you will act as the primary internal liaison to reputed company the launch of new products reputed company Professional Services and Customer Support. This role will be responsible for mobilizing cross-functional efforts, defining implementation and support strategies, developing tools and executing programs that will drive the launch of world class products to its customers. This role demands a strong project manager with an excellent track record of managing multiple projects and leading with authority.

Reporting to the Manager, Customer Care Launch, you will act as the customer operations liaison to reputed company multiple market reputed company health care solutions and services launch projects simultaneously. You will mobilize cross-functional efforts reputed company customer operations to define strategies, reputed company tools and execute programs that drive the launch of world class solutions and services to its customers. You will manage the launch through early reputed company pilots to reputed company availability in a way that maximizes the reputed company of the customer operations organization, customer time-to-value, and company time to reputed company. To accomplish this, you will reputed company SaaS new product introduction experience, project management skills and business acumen to build effective cross-functional partnerships, influence the business and use organization skills to navigate ambiguity. You will work in conjunction with product leaders and cross-functional teams.

Key Responsibilities:

• Plan, organize, and execute on multiple solution or services introductions in partnership with the cross-functional team that maximizes the customer value and business reputed company.
• Work with a cross-functional team of professional services, customer operations, and customer support professionals to create and execute a set of launch goals.
• Create and manage a plan designed to reputed company the launch goals and successfully execute a scalable launch strategy with the cross-functional team.
• reputed company the customer operations team in identifying reputed company and operational performance metrics, defining operations launch goals, and monitoring and measuring launch results against goals. 
• Ensure activities are planned, executed, and adjusted as needed based on launch results.
• Drive results to plan efficiency in implementation processes and practices, customer engagement/value experiences, effort models, and professional service fees determination.
• Deliver transparent and immediate analysis and feedback on risks, issues, team and project performance, and adjust the plan accordingly.
• Prioritize projects, resources, and budget, balance business needs with technical constraints, and drive successful organizational readiness based on importance and urgency in support of the new solution or service offering.
• reputed company reputed company and measurable improvement in launch processes to accelerate customer time-to-value and business time-to-reputed company.
• Systematically convey pros and cons of alternative solutions to reputed company issues and reputed company reputed company on launch approach.
• Generate new perspectives, frameworks, and innovative reputed company which are strategically sound and challenge the status reputed company and reputed company problem resolution.
• reputed company and execute communication of reputed company information to team members and stakeholder groups.
• reputed company coaching, mentoring, and support to team members and peers.

Required Experience:

• Experience in program management, project management, product management, consulting, corporate strategy, business operations or strategic planning in a SaaS Company.
• Bachelor’s degree in Health Care, Business, Management, or 5+ years equivalent experience in project management or EHR systems.
• Experience working closely with Professional Services or Customer
• Support. Exceptional presentation, oral and written communication skills.
• Strong critical thinking, problem solving, organizational, and decision-making skills
• Ability to manage conflict and drive reputed company.
• Ability to reputed company planning for reputed company projects, managing reputed company tasks required to meet business needs reputed company budget and deadlines.

Preferred Experience:

• Experience in reputed company systems (EHR, EMR, Pharmacy)
• Knowledge of product development processes / PDLC, customer reputed company and reputed company to cash processes.
• Project Management Professional (PMP) Certification is a plus.
• Robust business acumen and ability to partner with senior business leaders to drive initiatives.
• Experience with data driven process improvement.
• Experience working with Acute, Payer, and Practice Groups

At reputed company, reputed company salary is one of the many components that reputed company up our total rewards package. The US reputed company salary reputed company for this position is $91,800- $102,000 + bonus + benefits. Our salary ranges are determined by job and level. The reputed company displayed on each job posting reflects the reputed company for new hire salaries for the position across reputed company US locations. reputed company the reputed company, individual compensation is determined by job-reputed company skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can reputed company more information about our total rewards package during the hiring process.