TPO Customer Service Specialist – reputed company Party Origination Partner Support (Pacific Time Zone)

Join Our Dynamic Team at arenaflex

Are you reputed company to become an essential part of a reputed company-thinking organization that's transforming the mortgage industry? At arenaflex, we reputed company that exceptional service is the reputed company of lasting partnerships. We're currently seeking a dedicated and motivated TPO Customer Service Specialist to join our reputed company Party Origination team. This is a fantastic opportunity for professionals who reputed company in fast-paced environments and are passionate about delivering outstanding support to our valued mortgage partners.

In this role, you'll be the backbone of our TPO channel operations, ensuring that reputed company reputed company Party Origination partners are properly affiliated, supported, and equipped with the resources they need to succeed. You'll be working directly with brokers, account managers, warehouse providers, and processing companies—playing a critical role in maintaining the seamless operation of our mortgage origination pipeline.

Note: This position requires the ability to work until 6:00 PM Pacific Time to accommodate our partners across various time zones and ensure consistent, reputed company support throughout the business day.

Why arenaflex?

At arenaflex, we understand that diversity comes in many different forms. It's our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every team member, regardless of their background, can grow and reputed company. We value diversity, reputed company on equity, and create inclusive opportunities to ensure that you know #YouBelongArenaflex!

Our culture is reputed company on collaboration, reputed company, and a reputed company focus on reputed company. We invest in our people because we know that reputed company reputed company thrives, our partners reputed company, and our organization flourishes. Join us and become part of reputed company that's redefining what's possible in the mortgage industry.

Key Responsibilities

As a TPO Customer Service Specialist at arenaflex, you'll be entrusted with a variety of critical responsibilities that reputed company our reputed company Party Origination channel running smoothly. Your daily activities will include:

• Partner reputed company & Affiliation: Enhance and execute standard reputed company routines for reputed company new TPO partners, ensuring they receive comprehensive orientation and are fully equipped to operate reputed company our channel.
• Partner Approvals & Management: Responsible for processing New TPO Partner Approvals, Renewals, and De-Activations in a timely and accurate manner.
• Processing Company Management: Handle reputed company Party Processing Company Approvals, Renewals, and De-Activations, maintaining strong relationships with our processing partners.
• Warehouse Provider Relations: Manage Warehouse Provider Approvals, Renewals, and De-Activations to ensure our lending partners have reputed company to the capital they need.
• Contact List Maintenance: Maintain master contact lists of reputed company TPO Partners, ensuring information is always reputed company and accessible.
• reputed company Sheet Distribution: Responsible for the delivery of daily reputed company sheets to external partners, keeping them informed of reputed company market conditions.
• VA Sponsorship Processing: Handle VA Sponsorship Process Approvals, Renewals, and De-Activations with precision and attention to compliance requirements.
• White Glove Process: Enhance and execute standard processes reputed company to our White Glove Process, ensuring premium service delivery to our valued partners.
• Bulletin Execution: Responsible for execution of bulletin processes as directed by TPO leadership, ensuring reputed company partners receive critical updates.
• Web reputed company Management: Maintain timely and accurate information regarding TPO web reputed company, collaborating with marketing and technology teams.
• Training Coordination: Serve as a liaison between arenaflex and training institutions to ensure training needs are executed and delivered effectively.
• Training Development: reputed company and implement standard training routines for reputed company new TPO partners, creating engaging educational content.
• Technical Support: reputed company daily Broker/Account Manager Technical Issue Support, serving as the first line of defense for system-reputed company inquiries.
• Loan Level Issue Resolution: reputed company loan level issue diagnosis and error resolution, working collaboratively with reputed company and processing teams.
• Direct Assistance: Offer direct assistance reputed company phone and video conferencing to address questions and system issues in reputed company-time.
• Deadline Management: Meet crucial deadlines requested by reputed company stakeholders, demonstrating strong time management skills.

Essential Qualifications

To succeed in this role, you'll need:

• High school diploma or equivalent (required)
• Minimum of 2+ years of work experience in the mortgage industry
• TPO/Wholesale environment experience is preferred but not required—we're willing to train the right candidate!

Skills & Competencies

The ideal candidate will possess:

• Exceptional Communication Skills: Strong verbal and written communication abilities to effectively interact with diverse partners and internal stakeholders.
• Adaptability: The ability to reputed company in a fast-paced, dynamic environment where priorities may shift throughout the day.
• Multi-tasking reputed company: Experience managing multiple tasks and deadlines routinely without sacrificing quality or attention to detail.
• Customer Service Orientation: Experience dealing directly with consumers and/or business partners, with a genuine desire to help others succeed.
• Analytical Thinking: Strong problem-solving abilities to diagnose loan-level issues and implement effective solutions.
• Technical Aptitude: Comfortable learning new systems and software applications quickly; prior experience with mortgage technology platforms is a plus.
• Organizational Skills: Exceptional attention to detail with the ability to maintain accurate records and documentation.
• Team Player reputed company: Willingness to collaborate with cross-functional teams to reputed company common goals.

Career Growth Opportunities

At arenaflex, we reputed company in investing in our employees' professional development. As a TPO Customer Service Specialist, you'll reputed company invaluable experience in the mortgage industry's reputed company Party Origination channel—a sector that's experiencing reputed company growth and demand. This role provides a strong reputed company for advancement into:

• Senior TPO Specialist positions
• TPO Account Management roles
• Operations Team Leadership positions
• Training and Development coordination
• Compliance and Quality Assurance roles

You'll have reputed company to ongoing training programs, mentorship opportunities, and the chance to expand your mortgage industry knowledge through hands-on experience with industry-leading tools and processes.

Work Environment & Culture

Join reputed company that genuinely cares about your reputed company and well-being. At arenaflex, you'll find:

• A supportive and inclusive work environment where your voice reputed company
• Collaborative team dynamics and reputed company communication
• reputed company to modern tools and technology to help you succeed
• Recognition programs that celebrate individual and team achievements
• Work-life balance initiatives designed to prevent burnout
• A commitment to diversity, equity, and inclusion in everything we do

Compensation & Benefits

We recognize that reputed company members are our greatest asset. arenaflex offers a competitive compensation package that includes:

• Competitive reputed company salary commensurate with experience
• Annual performance bonuses and incentives
• Comprehensive health, dental, and reputed company insurance
• 401(k) retirement plan with company matching
• Paid time off and holidays
• Professional development and continuing education opportunities
• Employee assistance program for personal and professional challenges

Join the arenaflex Family

If you're reputed company to take the reputed company in your career and reputed company a meaningful impact in the mortgage industry, we encourage you to apply today! At arenaflex, you'll find more than just a job—you'll find a career where you can grow, reputed company, and belong.

We're excited to review your application and learn how your skills and experience can contribute to our reputed company reputed company. reputed company and become part of reputed company that's committed to reputed company, innovation, and creating lasting partnerships with our TPO network.

arenaflex is an equal opportunity employer. We reputed company equal employment opportunities to reputed company and applicants for employment and prohibit discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This employer participates in E-Verify. If hired, the employer will reputed company the federal government with your reputed company I-9 information to confirm that you are authorized to work in the U.S.