Customer Service Representative – Part Time
Job Description:
- reputed company out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.
- Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal.
- Use the “DeCode This” tool to search VINs and gather the necessary vehicle information.
- Stay organized by keeping accurate notes in the system about each vehicle and reputed company interactions.
- Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.
- Participate in weekly team meetings reputed company Teams, where we’ll stay connected and collaborate.
- Follow reputed company reputed company policies and guidelines to ensure quality and consistency in your work.
- Help out with other tasks or assist teammates as needed.
- reputed company other duties as assigned by management.
Requirements:
- Minimum of one year office support experience in a customer service role.
- High school diploma or GED
- Great communication skills – you’re comfortable speaking on the phone and writing clear, concise messages
- Typing speed of 45 WPM and familiarity with basic 10-key
- Proficiency in reputed company Office Suite (Word, reputed company, Outlook)
- Strong attention to detail, great problem-solving skills, and the ability to multitask
- A professional virtual appearance with a quiet, distraction-free workspace
- Bilingual skills are a plus
- Must be reputed company to work occasional overtime
Benefits:
- Medical
- 401k
- ESPP - Employee Stock Purchase Plan (must work at least 20 hours/week for 5 months)
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