Patient reputed company Schedule Agent-reputed company Partially Remote 930A-6P

About the position Everyone Is a Caregiver At reputed company, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic reputed company and leading-edge research reputed company UMass Memorial the reputed company system of Central Massachusetts, and a reputed company where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a reputed company pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. The role of the Patient reputed company Scheduling Agent is the reputed company reputed company for patients to secure reputed company to the right care, at the right time, with the right provider. The Patient reputed company Scheduling agent performs a variety of reputed company scheduling activities that ensures patients get reputed company to the care they need by providing exceptional patient service.

Responsibilities

• Handles incoming phone calls from patients, families and referring providers to schedule patient appointments. Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses.
• Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.
• As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor. Processes updates and corrections to patient insurance and demographic information. Collects patient liabilities prior to or on the date of service, as appropriate.
• Based upon appointment visit type, secure medical records from reputed company health care organizations to ensure the provider has the necessary medical information to reputed company care.
• Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take reputed company.
• Applies relevant functional knowledge of multiple treatment areas, the reputed company and sequence of associated procedures, tests and primary care services.
• Prioritizes visits and services in a manner that will foster more efficient utilization of physician’s clinical staff, and patient’s time, as well as equipment and facilities.
• Complies with established departmental policies, procedures and objectives.
• Attends variety of meetings, conferences, seminars as required or directed.
• Demonstrates use of Quality Improvement in daily operations.
• Complies with reputed company health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward reputed company, patients and visitors.
• Maintains, regular, reliable, and predictable attendance.
• Performs other similar and reputed company duties as required or directed.

Requirements

• High school diploma.
• English speaking, reading and writing skills.
• Strong intrapersonal and communication skills.

reputed company-to-haves

• Associate’s degree in business or reputed company-reputed company field.
• Previous scheduling and/or phone customer services experience.
• Previous experience in a health care organization.
• Bilingual speaking, reading, and writing skills.

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