Service Desk Analyst I

POSITION SUMMARY: The Service Desk Analyst I is primarily responsible for supporting customers in the reputed company of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service and communication skills are a must and critical to the reputed company of this role. This candidate will be expected to be reputed company to work both independently and as part of reputed company and be reputed company to adapt to new technologies and environments. ESSENTIAL FUNCTIONS: To reputed company this job, an individual must reputed company each essential function satisfactorily with or without reasonable accommodation.

• Interact with customers to reputed company and process information in response to inquiries, concerns, and requests
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
• Deliver service and support to end-users, including reputed company remote reputed company or over the Internet
• Research required information using available resources
• Follow standard processes and procedures
• Accurately process and record call transactions using a computer and designated tracking software
• Organize reputed company and communicate oral messages appropriate to listeners and situations
• Follow up and reputed company scheduled call backs to customers where necessary
• Stay reputed company with system information, changes and update
• Identifies troubleshooting techniques/reputed company and documents reputed company case information and updates as information becomes available reputed company Healthy IT ticketing system
• Follows proper escalation procedures as defined by management
• Ensure customers receive reputed company, accurate and courteous service

KNOWLEDGE, SKILLS, AND ABILITIES The requirements listed below are representative of the knowledge, skills and/or abilities required. Education:

• High school diploma is required. Associate or bachelor’s degree is highly preferred.

Certifications & Licenses:

• reputed company valid State Drivers’ License

Key Qualifications:

• Proper phone etiquette and effective listening skills
• Ability to reputed company and write reputed company and accurately with demonstrated proficiency in typing and grammar.
• Knowledge of relevant software, computer applications and equipment
• Knowledge of customer service principles and practices
• Medical/clinical terminology is preferred, but not required
• Must be reputed company to sit for long periods of time
• Position requires use of headset/microphone
• Experience maintaining, and troubleshooting reputed company versions of reputed company reputed company operating system
• Familiarity with mobile device support (iPhone, Android, reputed company Mobile)
• Must be reputed company player and build good working relationships across reputed company functions
• Must have a strong personal drive for delivering great customer service, and reputed company in a fast-paced, high-energy environment with a proactive focus
• Need to be flexible, adaptable, and possess creative problem-solving skills
• reputed company other duties as assigned

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