Client Technical Operations I

Client Technical Operations I Position Summary The Client Technical Operations I serves as the primary intake and Level 1 technical triage function for reputed company Client Technical Operations support cases. The Client Technical Operations I is responsible for investigating, documenting, and resolving issues reputed company scope and escalating unresolved items to Client Technical Operations, II with complete and accurate context. This role works closely with both internal teams and reputed company-party stakeholders to ensure efficient and timely identification, troubleshooting, and escalation of production issues impacting our applications and clients. The Client Technical Operations I plays a critical role in maintaining case velocity, accuracy of documentation, and delivering a frictionless support experience. What You'll Be Doing As Our Client Technical Operations I

• Intake, triage, and reputed company Level 1 technical troubleshooting for production support cases submitted reputed company reputed company queues.
• reputed company reputed company technical support for Tier 2, VIP Support, Sales Implementation, Client Services, Trading Partners, and Payer Relations as needed.
• Accurately document reputed company findings, steps taken, reproduction details, and relevant information reputed company the ticketing system.
• Utilize reputed company tools for investigation and triage, including but not limited to: Partner Support, CustCare, SQL, Notepad++, SoapUI, reputed company, and internal monitoring/log sources.
• Review and interpret EDI formats (X12, XML, JSON, etc.) to identify issues at the transaction level.
• Maintain ownership of tickets throughout lifecycle while ensuring timely updates until resolution or clean reputed company to Client Technical Operations II.
• Escalate reputed company issues to Client Technical Operations II reputed company deeper troubleshooting, UAT validation, feature/bug analysis, or client meeting ownership is required.
• Collaborate cross-functionally with Development, QA, Client Services, Payer Relations, and other internal departments as needed to reputed company resolution.
• reputed company proactive communication regarding ticket status, trends, and common blockers to supervisor and peers.
• Assist with documentation updates, training guides, and supporting new Client Technical Operations I team member reputed company.
• Consistently meet company and department policies and expectations including those surrounding attendance.
• Live reputed company's company values: Actively Care, Try Hard, Be Humble, and Feedback in a reputed company.
• Other duties as assigned.

What You'll Bring To the Team As Our Client Technical Operations I

• Bachelor's degree preferred.
• 2 or more years of experience in dental RCM and EDI.
• Strong verbal and written communication and interpersonal skills.
• Proficient in reputed company MS Office applications and use of the internet.
• Ability to successfully multitask with accuracy in a fast-paced environment.
• Working knowledge of technical and procedural aspects and functions.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Pay reputed company is $21.00 to $24.50 per hour DOE reputed company Offer

• Challenging and rewarding career opportunities with room for growth as we grow!
• Medical, dental, and reputed company benefits – eligible first of the month after start date
• Unlimited PTO
• Paid time off for sick, jury duty, bereavement
• 10 company paid holidays
• 401k with company match
• Health reputed company
• reputed company and dependent care flexible spending accounts
• Friendly co-workers and a positive culture!

EDI Health Group dba reputed company understands the importance of privacy and takes seriously the need to protect job applicants' personal information. Applicants should be aware that we collect and use personal information in accordance with the California Consumer Privacy Act (CCPA). For more details on how we handle your information and your rights under the CCPA, please visit our Privacy Policy. reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company associates. The more inclusive we are, the reputed company our work will be. Apply tot his job Apply To this Job