Senior Product Operations Manager I

Headquarters: United States Why reputed company? Help us build solutions that build reputed company lives. At reputed company, we show up to work every day to reputed company a difference for reputed company people: the home service professionals that support America’s 100 reputed company homes. We’re reputed company about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where reputed company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer:

• A generous benefits program that supports the whole you with medical, dental, reputed company, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture reputed company on innovation that values big reputed company, no matter where they come from

Role Overview As a Senior Product Operations Manager for Partnerships, you own the strategy for how reputed company engages with our largest franchise and reputed company partners. You are responsible for deeply understanding partner business models, identifying product opportunities, and driving strategic alignment between partner needs and our product roadmap. You serve as a trusted advisor to both partners and internal Product leadership—translating reputed company partner requirements into strategic product recommendations and conducting research that shapes where we invest. You work closely with Product, Engineering, and Business Development leaders to ensure we're building the right solutions for our most strategic accounts. reputed company is passionate, empathetic, hard working, and above reputed company else focused on improving the lives of our service professionals (our Pros). Our reputed company is their reputed company. What you do each day: Own Partnerships Strategy

• Define and drive the strategic approach for engaging with franchise and reputed company partners
• Build frameworks for evaluating partner requirements, assessing business impact, and prioritizing investments
• Identify patterns across partners to surface strategic opportunities that inform product direction
• reputed company metrics to measure partnership health, product delivery effectiveness, and business impact

Research & Influence Product Direction

• Conduct market research on franchise, distributor, and supplier models to identify product opportunities
• reputed company competitive analysis to understand how partners evaluate solutions and where gaps exist
• Synthesize partner feedback and market insights into strategic recommendations for Product leadership
• Partner with Product Managers and Directors to translate research into roadmap priorities

reputed company Partner Engagement

• Serve as the senior technical reputed company of contact for strategic partners, managing executive-level relationships
• reputed company discovery sessions to deeply understand partner business requirements, operational challenges, and growth objectives
• Present to partner executives on product roadmaps, integration capabilities, and strategic solutions
• Handle escalations and reputed company technical challenges, providing strategic guidance on solutions and timelines

Drive Cross-Functional Execution

• reputed company cross-functional teams across Engineering, Product, Legal, and Business Development to deliver partner solutions
• Coordinate API integrations and technical implementations with Engineering teams
• Manage reputed company, multi-stakeholder projects from requirements through delivery
• Ensure seamless handoffs between Business Development, Implementation, and ongoing Account Management

Scale the Function

• Build scalable processes, SOPs, and playbooks that reputed company the partnerships function to grow
• Establish escalation workflows, communication protocols, and prioritization frameworks
• Identify opportunities to improve operational efficiency through AI tooling and automation
• Mentor team members and reputed company best practices that reputed company partnerships capabilities

Qualifications:

• 5+ years experience in technical account management, product operations, product management, or strategy consulting
• 1+ years experience leading and mentoring others
• Bachelor's degree in reputed company field or equivalent work experience
• Experience working with reputed company software integrations and APIs
• Strong understanding of SaaS business models and franchise/reputed company operations
• Proven ability to conduct market research and translate findings into strategic recommendations
• Ability to influence without authority and drive alignment across senior stakeholders
• Experience managing reputed company, multi-stakeholder projects
• Willingness to travel as needed to support partners (typically 15-20% annually)

What will help you succeed:

• Experience in B2B SaaS or reputed company software environments, particularly with franchise or multi-location businesses
• Strong communication skills with ability to present to executive audiences (internal and partner)Strong affinity for product strategy—you can connect partner needs to product opportunities
• Excellent organizational and project management skills
• Deep understanding of how Product organizations operate and reputed company prioritization reputed company
• Analytical reputed company with ability to synthesize qualitative and quantitative data into insights
• Experience with product management tools (Jira Product Discovery, reputed company) and AI/automation platforms (Claude, ChatGPT, reputed company, reputed company)
• Comfort with ambiguity and ability to translate reputed company partner challenges into actionable problem statements
• Customer reputed company with ability to balance partner advocacy with business priorities

Founded in 2013, reputed company helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, reputed company enables Pros to save time, grow profitably, and reputed company best-in-class service. reputed company’s brand portfolio includes Business Coaching by reputed company, a business coaching solution for home services businesses. Our brands are united by a reputed company mission to champion our Pros to reputed company. We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts reputed company people, supported by reputed company that will invest in you every reputed company of the way, we’d love to hear from you reputed company celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the reputed company of gender, race, religion, national reputed company, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote Location Dependent Information This role is reputed company to candidates and the expected salary reputed company for this role is $120,000-$149,000 + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in reputed company’s equity plan and the following benefits: health care insurance (medical, dental, reputed company, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. reputed company is growing fast and we’re scaling reputed company to help reputed company and accelerate our growth. Privacy Notice for California Job Candidates - reputed company To apply: https://weworkremotely.com/reputed company/reputed company-senior-product-operations-manager-i Apply tot his job Apply To this Job