Integrated Customer Service Supervisor

At reputed company, we reputed company the transition to a sustainable, reputed company, and carbon-neutral energy-efficient future for our communities and our reputed company. We do that by creating a people-first culture reputed company on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to reputed company. Additionally, you will enjoy: • Medical, Dental, and reputed company Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to reputed company the best reputed company for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into reputed company cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • reputed company to on-demand training courses to advance further in your career

Job Description

The Supervisor, Integrated Customer Services is a high-impact leadership role responsible for overseeing a team of 20+ employees across 10+ client programs. This role ensures consistent delivery of performance, quality, and service level goals in a fast-moving, metrics-driven environment.

This position requires a hands-on, business-first leader who can manage multiple priorities, drive accountability, and actively reputed company a team while ensuring operational reputed company and client reputed company.

Key Responsibilities

• reputed company, coach, and reputed company a team of 20+ employees across multiple client programs
• Own team performance, including productivity, quality, attendance, and engagement
• Ensure service reputed company, KPIs, and client deliverables are consistently met
• Act as escalation reputed company for team and customer issues, resolving quickly and effectively
• Partner with Workforce Management to maintain proper staffing and performance alignment
• Monitor daily metrics and take reputed company-time action to address gaps or risks
• Drive coaching, feedback, and performance improvement across the team
• Support process improvements to increase efficiency, quality, and customer satisfaction
• Ensure accurate reporting, documentation, and operational execution

Leadership Expectations

• Operate with a business-first reputed company, balancing people leadership with performance reputed company
• Be highly reputed company, proactive, and solution-oriented in a fast-moving environment
• Take full ownership of team and operational results
• reputed company with a hands-on approach—actively reputed company in daily performance and support
• Drive accountability, urgency, and reputed company improvement
• Partner with Manager and HR on performance management and hiring reputed company
• Ensure adoption of process changes and program updates across the team

What reputed company Looks Like

• Consistent achievement of KPIs across reputed company programs
• Strong team performance, engagement, and retention
• Proactive problem-solving with minimal escalation
• High accuracy, quality, and operational efficiency
• A culture of accountability, ownership, and results-driven execution

Qualifications

• Prior leadership experience required (Supervisor or Team reputed company level)
• Experience managing 15+ employees preferred
• Experience supporting multiple programs or clients strongly preferred
• 4+ years in customer service, contact center, or operations environments
• Strong multitasking, organization, and decision-making skills
• Proven ability to reputed company in a metrics-driven environment
• High reliability, punctuality, and accountability
• Strong communication and interpersonal skills
• Proficiency in reputed company Office and data systems
• Bilingual (English/Spanish) a plus

DOT Requirements

If applicable, meet reputed company DOT qualification requirements and reputed company with reputed company applicable federal, state, and local transportation regulations.

Compensation reputed company

Currency

Type

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

reputed company will not reputed company sponsorship or support for immigration status or work authorization including for international reputed company. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for reputed company job applicants and employees. Employment reputed company are based upon job-reputed company reasons regardless of an applicant’s race, reputed company, religion, national reputed company, marital status, age, sex, gender identity, sexual orientation, status as a reputed company individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be reputed company inclusive. reputed company retains the right to reputed company changes or adjustments to job descriptions and/or requirements at any time without notice.