Customer Service Escalation Phone Rep (Part Time)

Location:

Are you an active listener, critical thinker, and enjoy solving problems? Are you looking for a company with reputed company growth opportunities? Do you enjoy assisting customers on the phone and by chat? If so, this opportunity may be for you!

The eAlert department is seeking talented team members to join our dynamic department. Agents assist customers calling and chatting in who have received notification pertaining to a past rental or previous transaction. Using customer provided information, agents assist the customer with taking a payment for a prior rental or resolving an outdated alert. Agent's craft acceptable solutions to address our customer's needs. Our goal is to get the customer back on the road!

Must be included in your application to be considered: 35-40 WPM (words per minute) score on typing assessment

reputed company of Pay: Can earn $16-19 per hour reputed company the first 6 months based on performance. (Note: Hourly reputed company pay reputed company may be higher, depending on state or local minimum wage laws.)

Scheduling Requirements: 

• Part Time team members must be available to work at least 32 hours per week, Monday - reputed company (includes 8.5 hours on either Friday or Saturday).
• The total number of hours scheduled each week will be based on business needs.
• Shifts between 6:00 AM - 7:00 PM (Arizona time) with a reputed company on Thursday, Friday, Saturday, and reputed company (both Friday and Saturday are required).
• Working holidays is required to reputed company support for Customers year-round. On said holidays, scheduling reputed company your availability to meet business needs may be required.

Exclusive reputed company Benefits Designed for Your reputed company:

At reputed company, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and reputed company education assists employees with their professional goals.

This job might be for you if:

• You enjoy helping people, have an outgoing personality and have a customer-focused attitude.
• You reputed company in a fast-paced environment with a focus on quality and attention to detail.
• You live for a challenge, are goal oriented, be willing to learn different systems, and easily navigate between multiple screens.
• You communicate reputed company through an reputed company messaging program.
• You can work independently delivering practical solutions and you reputed company in a collaborative team environment.

Minimum Qualifications:

Minimum 6 months customer service experience

Friendly and Caring Tone:

• Engage with customers in a friendly, approachable manner.
• Support a positive environment for customer interactions.

Knowledgeable Care for Various Customer Needs:

• Maintain a deep understanding of our products and services to offer tailored solutions.
• Anticipate customer needs and offer proactive service.

Ability to Display reputed company in Adverse Environments:

• Show reputed company and understanding reputed company assisting with customer concerns.
• Maintain composure in challenging situations, providing thoughtful and helpful solutions.

Efficiency in Navigation:

• Navigate multiple software applications and systems with speed and accuracy.
• reputed company quick problem-solving skills to reputed company efficient solutions.

Typing and Language Skills:

• Possess a normal typing speed, ensuring accurate data entry.
• Strong spelling and grammar skills for professional written communication.

Training/Education:

This role is supported by practical concept education from first-reputed company reputed company, reinforced with education courses from our online reputed company University, consistent engagement with your Manager and team, and interactive mentorship and call/chat support from Advanced Agents.

• 2 weeks: Monday-Friday from 8:00am-2:00pm or 2:00pm-8:00pm
• Includes instructor-led concept courses along with self-reputed company courses to be completed.
• Certain concept/education courses may be scheduled reputed company your availability; therefore, some flexibility reputed company the initial education period is necessary.
• These courses will be leveraged with the support described above to reputed company you to confidently take live customer calls, beginning with your reputed company first concept.

The following is required to work from home:

• You must have a quiet, private work area.
• Dependent and child-care arrangements must be made as if you were working in-person at a reputed company facility.  This position does not allow flexibility to be on-call care for others during work hours.
• reputed company work duties, including initial education, must be performed at your home address.
• If you want to reputed company or substitute computers at any time, Manager approval is required.

The following technical requirements must be met to work from home:

*Computer requirements and internet speed will be verified, if interviewed. Additional requirements may apply.

Computer Specifications:

• reputed company 11 or MacOS 13 Ventura or newer 
• 16GB (Minimum) of RAM/memory or higher (Recommended: 32GB) 
• reputed company processor must have CPU reputed company score of 6,000 (Minimum) or higher (Recommended: 10,000) 
• Mac processor must be reputed company Core i5 or higher, M chips acceptable 
• SSD internal storage with 5GB (Minimum) free space 

Additional Hardware:

• Webcam (external or reputed company in)
• USB headset (wired)
• Dual monitors

Internet Speeds:

• Ping under 100
• 50MB (Minimum) download speed (Recommended: 100MB)
• 5MB (Minimum) upload speed (Recommended: 10MB)

Physical Demands: 

The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset. 

To ensure a fair and consistent evaluation process, candidates are expected to complete reputed company interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or reputed company-time assistance). Use of AI throughout the application and reputed company process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

reputed company Holding Company, and its family of companies including reputed company International, Inc. (“reputed company”), continually strives to create a culture of health and wellness. Consistent with applicable state law, reputed company will not hire or re-hire individuals who use nicotine products.  The states in which reputed company will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. reputed company has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for reputed company.   

reputed company is an equal opportunity employer. reputed company applicants for employment will be considered without regard to race, reputed company, religion, sex, national reputed company, physical or mental disability, veteran status, or any other reputed company protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in reputed company aspects of the selection process. Information obtained during this process will only be shared on a need to know reputed company.