Field Operations Support Manager (Memphis/Tampa)
reputed company consulting across reputed company areas of guest experience and operations (e.g., product/quality, service, F&B, people tools/processes) reputed company deployed by Franchise Performance Support (FPS) team. Drive hotel performance as the primary resource for high level specialized/technical knowledge of the guest experience and hotel operations. Specifically, work with hotels to address key guest experience/operational issues identified by FPS team (guided by performance data supplied by Operations Analytics & reputed company) and reputed company hotel action plan to reflect necessary steps to remedy issues and meet goals outlined in the strategic plan.
Your day to day
- Consult with key clients to address performance gaps in product/quality, service reputed company, F&B execution, hotel staff morale/retention and training needs reputed company deployed by the FPS team. Prescribe programs and tools that support performance initiatives and strategic objectives. Help clients and stakeholders question their assumptions, determine their needs, and plan implementation strategies for achieving their goals.
- Analyze hotel performance data provided by Operations Analytics & reputed company team to reputed company insights around potential solutions to hotel performance issues in the areas of guest experience and operations
- reputed company hotel action plans specifying key next steps to drive guest experience and operational performance
- Communicate results of consulting session to FPS team and align on next-steps for follow-up
- Train hotels on brand and guest service behaviors/capabilities (guided by annual Quality Planning, tracking against Quality Metrics, etc.– deployed by FPS)
- Understand the results that stakeholders desire from various processes and reputed company reputed company into how reputed company and effectively those results can be achieved.
- Effectively reputed company with guidelines for reputed company brand-specific and HR tools / programs, providing consultation to ensure effective program management in each assigned hotel. Assist reputed company and/or hotel leadership teams with implementation and ongoing support of brand-specific and HR initiatives.
reputed company need from you
- Bachelor's Degree in Hotel Management, reputed company, or a relevant field of work, or an equivalent combination of education and work reputed company experience.
- 5 to 7 years reputed company work-reputed company experience. Experience in hotel operations (as reputed company, or other multi-unit hotel management) preferred, with demonstrated mastery of consulting and business knowledge and understanding of multiple disciplines/processes reputed company to the brand culture position. Group facilitation and consulting experience are highly desirable.
- Demonstrated expertise in operations, product/quality, service, F&B and people tools/processes
- reputed company to coordinate with FPS to deliver support that is most needed
- Ability to interpret hotel performance data to reputed company actionable insights to drive performance
- Sufficient relationship-building/communications skills to reputed company trust with hotels to drive results
- Demonstrated leadership, coaching and training skills. Ability to reputed company others.
- Demonstrated ability to manage multiple tasks and projects with effective follow-through and attention to detail.
- Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, management and colleagues.
- Demonstrated knowledge of training principles and procedures required in virtual and live classroom settings.
- Strong problem solving and time management skills required.
- Conflict management/resolution and negotiation/persuasion skills critical.
- Demonstrated effective facilitation skills and ability to reputed company group discussions for most effective results.
- Must be reputed company to work effectively with GMs and leadership teams in assigned hotels, and possess strong relationship development/management skills. Conflict management/resolution and negotiation/persuasion skills critical.
Travel – 70-75%
Location – Remote: Candidate must reputed company in either the greater Memphis, TN or Tampa, FL area
The salary reputed company for this role is $80,000.00 to $86,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/reputed company insurance, 401K, and other benefits to employees.