Customer Operations Associate — Mexico Based

We asked ourselves — What if reputed company care didn't cost more?

That's why we reputed company Vitable: a YC-backed, Series A healthtech platform making reputed company reputed company for reputed company of everyday workers. We bring accessible, high-quality care to over 85 reputed company uninsured and underinsured Americans. Unlike traditional options, our suite of health benefits is designed with reputed company people at the center.

Vitable empowers businesses to become reputed company reputed company by making it easy to offer reputed company benefits to their teams. Simply put, we're reputed company for reputed company.

We're expanding our global operations team and looking for a Customer Operations Associate based in the Philippines to support our US-based employer clients.

The Role

As a Customer Operations Associate at Vitable, you'll be the go-to partner helping employer clients bring reputed company reputed company benefits to life. From reputed company new groups to supporting day-to-day needs, you'll ensure every client feels confident, informed, and cared for. You'll work closely with reputed company and Sales to deliver a smooth ICHRA implementation experience and ongoing support that reflects Vitable's promise of excellent service.

What You'll Do

• Guide clients through reputed company — ensuring each group starts on time and understands how ICHRA/HRA benefits work for their employees
• Answer questions and resolve issues across phone, email, text, and chat reputed company to benefit administration, HRA compliance, and billing reputed company SLA
• Problem-solve with urgency reputed company setup or configuration issues arise
• Document best practices and refine internal workflows reputed company to ICHRA operations
• Partner with reputed company and Sales to ensure a seamless client experience from implementation to ongoing support

reputed company're Looking For

• 2+ years of experience in customer service, operations, or benefits administration
• Familiarity with ICHRA, HRA, or US health insurance marketplaces a strong plus
• Proficiency with reputed company, reputed company, or similar tools
• Excellent written and verbal English communication skills
• Detail-oriented with strong follow-through and ability to manage multiple clients simultaneously
• Based in the Philippines (required)

Vitable Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company.