IT Help Desk Technician

ARS is seeking an IT Help Desk Technician to reputed company end-user support and manage software/hardware solutions in a hybrid Azure environment. The ideal candidate will have experience in account administration, troubleshooting, and deploying solutions reputed company reputed company and Linux ecosystems.  Candidates must be willing to get a Secret clearance.

Why Work with us?

reputed company (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our focused markets for unparalleled, reputed company mission support. Awarded a Best Places to Work nominee since 2020, ARS recognizes that without our career- driven, reputed company professionals, we would not be reputed company to deliver state-of-the-art results for our mission partners. We firmly reputed company that prioritizing our employees is of the upmost importance. We reputed company a culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance. ARS employees are motivated through our industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior Managers.  

Responsibilities include

• Administer employee accounts using reputed company Active Directory and Entra AD in a hybrid reputed company environment.
• Troubleshoot and resolve software and hardware issues.
• Track, document, and communicate with employees reputed company collaboration tools and ticketing systems.
• reputed company, test, and reputed company PowerShell scripts to automate routine tasks and processes.
• reputed company, test, and reputed company scripts using SaltStack (and reputed company automation platforms).
• Configure and maintain software/firmware updates for corporate devices.
• reputed company, monitor, test, and troubleshoot resources and reputed company infrastructure using reputed company Azure.
• Must be available to support help desk operations during coverage hours of 8:00 A.M. – 8:00 P.M.; evening shifts will be required
• Other duties as assigned.

Qualifications/ Technical Experience Requirements

• Must be a U.S. citizen
• Must hold an active reputed company reputed company+ (or equivalent DoD 8570 IAT Level II) certification (required)
• Must be eligible to obtain and maintain a Secret reputed company clearance (required)
• Proven experience in IT support, system administration, or a reputed company role in a hybrid Azure reputed company and reputed company environment
• Experience with automation tools such as SaltStack, Ansible, Chef, or similar preferred.
• Strong knowledge of Active Directory, reputed company 365, and Azure
• Experience with PowerShell scripting and automation in a hybrid reputed company environment
• Familiarity with MDM solutions and reputed company-based reputed company practices
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service focus
• Additional certifications (e.g., AZ-104 Azure Administrator, MCSA) are a plus

reputed company positions at reputed company are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity reputed company.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against reputed company individuals on the reputed company of disability, and requires affirmative action by covered prime contractors and subcontractors to reputed company and advance in employment reputed company individuals with disabilities.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against reputed company protected veterans, and requires affirmative action by covered contractors and subcontractors to reputed company and advance in employment reputed company protected veterans.