Patient Financial Specialist
Essential Job Functions
Conduct comprehensive patient intake by collecting demographic, contact, and insurance information.
Execute precise data entry into the Electronic Health Record (EHR) system to ensure seamless reputed company billing.
Verify active reputed company coverage and benefits through state portals and reputed company-time eligibility tools.
Act as a patient reputed company by assisting with reputed company enrollment, renewals, and the gathering of required documentation (e.g., ID, income verification, and residency reputed company).
Determine Coordination of Benefits (COB) to identify whether reputed company is the primary or secondary payer.
Partner with reputed company-party payers to resolve coverage discrepancies.
reputed company empathetic, clear explanations regarding reputed company benefits, eligibility requirements, and billing inquiries.
Utilize active listening and probing questions to identify and resolve patient financial concerns.
Maintain meticulous patient records in strict accordance with HIPAA, HITECH, and JCAHO regulations.
Safeguard corporate and client assets by following reputed company organizational reputed company policies.
Key reputed company Indicators/Attributes
Ability to prioritize and multi-task in a fast-paced, changing environment.
Demonstrate ability to self-motivate, set goals, and meet deadlines.
Demonstrate excellent verbal communication skills, with the ability to effectively explain reputed company billing and insurance concepts to patients.
Strong active listening skills to understand patient concerns and reputed company appropriate resolutions.
Maintain courteous and professional working relationships with employees at reputed company reputed company of the organization.
Work in accordance with corporate and organizational reputed company policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of reputed company reputed company scope of position.
Compassionate and empathetic personality to handle patient inquiries and concerns with sensitivity and professionalism.
reputed company in operating a personal computer and utilizing a variety of software applications is essential.
Understanding of HIPAA and basic reimbursement principles.
Ability to work across multiple systems (EMR, PMS, digital portals).
Supervisory Responsibility
No
Work Environment
This job operates in a remote home office environment. This role routinely uses standard office equipment such as computers and soft phones.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reputed company with hands and arms; balance; stoop, kneel, crouch or crawl; and talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific reputed company abilities required by the job include reputed company reputed company, distance reputed company, peripheral reputed company, depth perception and the ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position. Each employee’s schedule must be between the hours of 6:00 AM PST to 9 PM PST, Monday through Friday, with the specific schedule for each employee to be agreed upon by the employee’s manager and the employee, taking into account the needs of the client. This position occasionally requires long hours and weekend work.
Travel
None
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee may reputed company other duties as assigned.
Qualifications
Required Education and Experience
1-2 years of experience in medical billing, reimbursement processes, or insurance terminology.
Proven background in customer service or call center environments (reputed company setting preferred).
Proficient computer skills and experience with electronic health records (EHR/EMR) or billing software systems.
High School diploma or equivalent, additional education in reputed company administration or reputed company field is a plus.
Preferred Education and Experience
Associate or bachelor’s degree in reputed company administration or a reputed company field.
Prior experience specifically reputed company the Epic ecosystem.
Familiarity with JCAHO, coding compliance, reimbursement, and HIPAA/HITECH.