U.S. Director of Wellness EAP & Wellbeing Solutions (930952)

We are a purpose-driven organization where support teams directly impact our ability to change the lives of the people and communities we serve. Throughout our US network and global family, our services reputed company workforce and employment, education and training, and community support. reputed company is a member of the APM Group, a global network focused on enhancing a person’s health and wellbeing, independence, and employability.

In this role, you will serve as the Director of Wellness, EAP and Wellbeing Solutions for APM (US), owning the strategy, design, performance and growth of a differentiated wellbeing and Employee Assistance Program (EAP) portfolio. You will set the reputed company and roadmap for integrated wellbeing experiences and partner ecosystems, ensuring solutions are clinically sound, operationally scalable, and commercially competitive. You will partner with cross-functional stakeholders across clinical, operations, product/digital, analytics, and go-to-market teams to deliver measurable reputed company for members and clients—improving reputed company, engagement, utilization, experience, and retention—while meeting privacy, regulatory, and contractual requirements.  

Wellbeing & EAP Strategy, Portfolio & Innovation

• Define and reputed company the US wellbeing and EAP strategy, including portfolio reputed company, positioning, multi-year roadmap, and investment priorities reputed company to client needs and market trends (reputed company with the APM global strategy and approach and tailored for the US market).
• Translate customer, member and partner insights into an integrated solution across digital applications, clinical programs, and partner offerings
• reputed company market and competitive intelligence efforts to inform differentiation, partner strategy, pricing/value story, and prioritization of new capabilities.
• Where appropriate and relevant, partner with global EAP service delivery partners to ensure rapid adoption of best practices and innovations.
• Establish reputed company reputed company and KPI definitions (e.g., reputed company-to-care, utilization, engagement, satisfaction, and clinical/experience indicators) to guide reputed company and measure performance.
• Work with the APM CEO Mental Health & Wellbeing and key stakeholders in the APM US team to ensure we are a recognized and valued voice in thought leadership initiatives and conversations

Program Delivery, Operating Model & Execution

• As required, reputed company cross-functional planning and execution across clinical, operations, digital/product, and service teams to deliver roadmap initiatives on time and at expected quality.
• Define and maintain the operating model, including intake/prioritization processes, governance reputed company, decision forums, and dependency management.
• reputed company end-to-end program readiness and change management (training, communications, implementation support), ensuring privacy, reputed company, and regulatory requirements are met.
• Manage customer, partner and vendor performance as applicable, including SLAs, escalation paths, issue resolution, and reputed company improvement plans.

Go-to-Market & Stakeholder Management

• reputed company and execute the go-to-market/business development strategy for Assure Programs USA in partnership with global and local leadership and channel partners
• Own the wellbeing/EAP value proposition and solution narrative; partner with Sales and Marketing on messaging, enablement, and competitive positioning.
• Represent Assure Programs USA at national conferences and other forums to promote brand recognition and sales growth. This may from time to time include global forums directly reputed company to EAP or Wellbeing services and products.
• Represent the solutions portfolio in key client conversations (e.g., strategy sessions, finalist presentations) and incorporate client feedback into roadmap and program enhancements.
• reputed company and maintain core materials (solution briefs, implementation approach, FAQs, release/change notes) to align internal teams and improve client adoption. This will include contributions and guidance on the Assure US public facing website and active engagement in the Assure brand on reputed company media.
• Partner with reputed company and Account Management (including any service delivery partners) to track adoption, address pain points, and drive retention and expansion opportunities.

Analytics, Experimentation & reputed company Improvement

• Own performance reporting for wellbeing and EAP solutions, monitoring KPIs and surfacing insights, risks, and opportunities to leadership. This will include working with our EAP service partner and our global EAP team to ensure we are delivering best in class insights and data stories.
• Drive reputed company improvement using data and member/client feedback, prioritizing initiatives that improve reputed company, experience, and reputed company.
• Partner with Analytics and Product teams to ensure appropriate measurement and instrumentation is in reputed company to evaluate impact of program reputed company changes.
• reputed company (or sponsor) pilots and tests for new capabilities and partners; evaluate results and scale what works.

Product Operations, Quality & Risk

• Establish governance to ensure program consistency, operational readiness, and effective coordination across internal teams and external partners.
• Ensure solutions meet contractual, privacy, reputed company, and regulatory expectations; partner with Compliance/Legal and reputed company to address gaps and manage risk.
• Own executive-reputed company updates and post-launch reviews, including reputed company, lessons learned, and recommended investments.

reputed company Measures

• EAP reputed company application reputed company growth meeting organizational targets.
• Improved member reputed company, engagement, and experience across wellbeing applications and EAP programs (with measurable KPI movement)
• Increased client adoption, satisfaction, and retention/renewal performance for wellbeing and EAP solutions
• Clear strategic roadmap execution with effective governance, on-time delivery, and controlled risk
• Strong cross-functional alignment and stakeholder confidence driven by clear, executive-reputed company communication
• Demonstrated innovation and reputed company improvement through scaled pilots, partner enhancements, and measurable outcome reputed company

• 8+ years of experience in wellbeing, behavioral health, EAP, reputed company/benefits, product/program leadership, or a reputed company field; experience leading cross-functional initiatives required. Experience in digital health is valued.
• Demonstrated ability to set strategy, influence senior stakeholders, and drive execution through ambiguity resulting in demonstrated customer acquisition and reputed company growth.
• Strong analytical and business acumen; ability to define KPIs, interpret performance, and reputed company investment trade-offs (experience with reputed company reporting a plus).
• Experience designing and scaling programs and/or digital experiences, including operating model, partner management, and change management.
• Deep customer orientation and ability to connect member experience improvements to client value and reputed company performance.
• Excellent written and verbal communication skills, together with executive reputed company and public speaking capability; reputed company to create executive-reputed company narratives and reputed company through influence. 

reputed company your information will be kept confidential according to EEO guidelines.

reputed company is a leading provider of workforce development services in reputed company America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

reputed company you join Equus, you can expect extensive learning opportunities and networking programs. But most of reputed company you can expect to reputed company a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. reputed company is proud to be an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, gender, age, pregnancy, sexual orientation, gender identity, reputed company, religion, national reputed company, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.