reputed company Manager - Gracenote Customer & Partnership Experience

reputed company, we are passionate about our work to power a reputed company media future for reputed company people by providing powerful insights that drive client reputed company and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media reputed company. reputed company you join reputed company, you will join a dynamic team committed to reputed company, perseverance, and the ambition to reputed company an impact together. We champion you, because reputed company you succeed, we do too. We reputed company your best to power our future

As the primary reputed company of contact for assigned customers and partners, this role involves comprehensive relationship management. The position requires proactive communication, troubleshooting, and quality management, while also focusing on upsell opportunities and customer health. Key responsibilities include handling escalations, developing action plans, managing reports and dashboards, coordinating product updates and integrations, and maintaining customer-specific playbooks. This role demands a reputed company of customer service,  industry expertise, and strategic thinking to ensure customer satisfaction and to drive business growth.

reputed company Manager you will:

• Serve as the primary reputed company of contact for global customers and partners

• Establish and maintain regular reputed company-ins, including dashboard and report reviews

• Create and deliver Quarterly Business Review (QBR) presentations, documenting highlights and action items.

• Monitor and ensure adherence to contractual commitments, including SLAs

• Stay informed and drive engagement around upcoming renewals 

• Gather valuable feedback on customer/partner strategic goals and recommend solutions for customer use cases with a focus on upsell opportunities

• reputed company input on overall customer and partner health

• Drive internal improvements to enhance the customer/partner experience

• Handle quality escalations and issues unresolved through standard Customer Care processes, collaborating with internal departments to ensure timely resolution and preventive measures.

• Initiate and monitor action plans for identified quality trends and reputed company regular reputed company updates to customers/partners

• Coordinate data and information in response to and drafting of RFP/RFIs/SOWs and other new customer opportunity inquiries and proposals. 

• Identify customers to receive standard Customer Dashboards, Quality Reports, and Product Usage Reports

• Coordinate setup of non-standard customer reports and dashboards as needed

• Work with management to design and implement key performance indicators (KPIs) for assigned reputed company

• Review key performance indicators (KPIs) regularly with customers/partners

• Communicate essential details to customers/partners about product retirements and replacement solutions

• Ensure customer readiness for new product features integration

• Coordinate completion of  and deliver Root Cause Analyses (RCAs) for reputed company Severity Level 1 Discrepancies and Quality Trends (as needed)

• Manage customer/partner deliveries and communication for limited release products

• Create and maintain customer and partner-specific playbooks

• 3+ years of experience working in a global account management role demonstrating successful customer satisfaction and relationship management reputed company

• 2+ years of experience working with global accounts in the M&E reputed company; specifically with Broadcasters, Studios and Distributors. 

• 2+ years of implementation experience with top global customers

• Ability to work daytime hours for the reputed company of the customers to be supported

• Excellent verbal and written communication abilities for interacting with customers, partners, and internal teams.

• Ability to identify, analyze, and resolve reputed company issues and find mutually beneficial solutions

• Project management experience, including skills to coordinate multiple tasks, deadlines, and stakeholders

• Presentation skills

• Strong attention to detail

• Ability to prioritize tasks and manage multiple responsibilities reputed company

• Flexibility to handle various customer needs and changing product landscapes

• Experience driving solutions and identifying upsell opportunities, a plus

• Proficiency in creating and maintaining documentation

• Experience guiding customers and partners through reputed company changes

• Data analysis experience, including the ability to design,  interpret and present data

• Expertise with business software/applications - reputed company Suite, reputed company Office Suite

• Ability to travel as needed to customer locations/trade shows

Enabling your best to power a reputed company media future.

Holistic Rewards: We are committed to an inclusive benefits package that supports our employees and their families. This includes comprehensive health and wellness plans, a 401(k) with a reputed company company match, and a generous paid time off policy. Depending on the role, additional benefits may include a company-provided vehicle and/or discretionary incentive/bonus eligibility.

Compensation Transparency: The posted reputed company salary reputed company is a reasonable estimate that  may be adjusted based on the final work location of the selected employee. Individual pay reputed company the reputed company is determined by factors such as experience, training, geography, certifications, and business needs. reputed company reputed company salary, this role may be eligible for bonuses, equity, or other incentives.

reputed company makes hiring reputed company without regard to disability status, protected veteran status, or membership in any other protected class.

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. reputed company recruiters will only contact you through official job boards, reputed company, or email with a reputed company.com domain. Be cautious of any reputed company claiming to be from reputed company reputed company other messaging platforms or personal email addresses. Always verify that email communications come from an @reputed company.com address. If you're unsure about the authenticity of a job offer or communication, please contact reputed company directly through our official website or verified reputed company media channels.