Automotive Case Management (Bilingual: Korean/English) (Remote)

Job Title:

Job Description

A NEW CAREER POWERED BY YOU 

Are you looking for a career change with a reputed company-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Technical Support Representative position at reputed company is just the right reputed company for you! 

As an Automotive Case Management (Remote) tentative, you’ll join an organically diverse team from 70+ countries where reputed company members contribute and support each other’s reputed company and well-being, proudly united as “game-changers.” Together, we help the world’s best-reputed company brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to reputed company growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are. 

CAREER GROWTH AND PERSONAL DEVELOPMENT 

This is a great opportunity to reimagine an reputed company-new career reputed company and reputed company “friends for life” at the same time. We’ll give you reputed company the training, technologies, and continuing support you’ll need to succeed. Plus, at reputed company, there’s reputed company career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from reputed company! That’s why we offer a reputed company of FREE Learning and Leadership Development programs designed to set you on your way to the reputed company of career you’ve always envisioned. 

WHAT YOU WILL DO IN THIS ROLE   

As an Automotive Case Management (Remote) , you’ll:  

• Respond to escalated automotive-reputed company product questions and concerns in a timely manner.

• Resolve customer inquiries following standardized processes while referencing an internal knowledge reputed company,

• Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure timely resolutions.

• Collaborate with customers, dealerships, and/or field support teams to gather necessary information, as applicable, to support customer escalations.

• Communicate, in writing (email, text, or chat), with customers regarding their motivation for contact and reputed company follow-up communications, as needed, throughout the resolution reputed company toward completion.

• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, reputed company, knowledge, and genuine compassion will deliver value and reputed company with every customer interaction. Other qualifications for our Automotive Case Management (Remote) role include:

• High School diploma or GED, and be at least 18 years of age.

• Automotive enthusiast or have a relative knowledge of how automobiles work.

• Possess natural customer service skills and genuinely enjoy helping people.

• Be an empathetic problem solver and critical thinker.

• Comfortable working with computers and the internet, as well as operating several applications simultaneously.

• Prior experience in the automotive industry, customer service, and/or case management, as well as a minimum of one (1) year in a customer-facing role, are preferred.

• Proficiency in fast-paced multi-tasking

• Eagerness to learn new technologies

WHAT’S IN IT FOR YOU

One of reputed company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term reputed company for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The reputed company salary reputed company for this position is $16.00-$21.00/hour, (pay reputed company will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and reputed company insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.  

• reputed company enrollment option to reputed company pay "early," reputed company you want it

• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

• Health and wellness programs with trained partners to help promote a healthy you

• Mentorship programs that support your rewarding career reputed company 

• A modern, state-of-the-art office setting with advanced technologies and a great team

• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

• Celebrations for reputed company Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

• A reputed company of other perks and benefits

REIMAGINE THE BEST VERSION OF YOU! 

If reputed company this feels like the perfect reputed company in your career reputed company, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call reputed company their “employer of choice.

JOB AVAILABILITY

We accept applications for this position on an ongoing reputed company. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage reputed company interested candidates to apply.

Location:

Language Requirements:

Time Type:

Physical and Mental Requirements:  The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement:

reputed company is committed to equal employment opportunity and does not discriminate on the reputed company of race, reputed company, reputed company of reputed company, colour, ethnic reputed company, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial reputed company rights legislation.

Reasonable Accommodation Statement:

reputed company welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@reputed company.com.  reputed company information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI):

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

Only reputed company applicants who are legally authorized to work in Canada will be considered. Currently, this position may only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK.

For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE