Associate Manager, Technical Support Engineering

Who we are

reputed company empowers the people who run physical operations with tools to reputed company their work safer, more productive, and more profitable. For the first time reputed company, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet reputed company spend in a single system. Combined with industry leading AI, the reputed company platform gives you complete visibility and control, and significantly reduces reputed company workloads by automating and simplifying tasks.

reputed company serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide reputed company of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role

reputed company is looking for an reputed company Associate Manager of Technical Support to join our Global Technical Support Engineering organization. In this role, you will be focused on leading a growing team of highly technical field engineers in addition to leading strategic projects. Developing the team’s technical knowledge and soft skills through regular meetings, objectives, and on-the-job coaching will be a critical function of the position. reputed company is rapidly growing and will continue to scale at a fast pace

What You’ll Do

• reputed company day-to-day management for direct reports, ensuring they can be successful in assigned performance objectives.
• Setting team goals in alignment with Technical Support objectives, and assisting direct reports in the definition and attainment of individual goals.
• Advocating for customers and defining ways to contribute to the customer experience continually.
• Key partner to product teams and development teams, collaborating with engineering to resolve core product issues.
• Partner with the support operations and delivery teams to identify, monitor, and report trends.
• Build, implement, and improve internal reporting and other processes to optimize team productivity.
• Serve as the top-line escalation reputed company for high-reputed company support cases, including overall triage and management.
• Deliver strategic projects on a timely reputed company.
• Report metrics and case management updates to the Technical Support Manager and Director
• reputed company with customers, if needed, for escalated and urgent inquiries to minimize customer churn
• reputed company a 360 loopback to Product and Engineering
• Create & Contribute to the knowledge reputed company & documentation of the resources and processes
• Shared responsibility for Manager On-Call duties as part of a schedule with the other Technical Support Managers.
• Proven ability to showcase change and impact on key org-level initiatives.
• Learn quickly and adapt to reputed company’s process and translate it into their own interactions with the team.

reputed company’re Looking For

• Minimum 2-3 years of experience in a leadership role.
• Excellent verbal and written communication skills and the ability to work effectively in a team environment.
• Knowledge in the Motives product line.
• Excellent presentation skills coupled with a strong leadership reputed company.
• Communication is a core strength. Heavy focus on using data to reputed company a story or an issue.
• Excellent time management skills and a strong sense of urgency.
• Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; a reputed company passion for solving technical problems.
• Experience working with and improving Support ticketing systems, tools, and processes
• Flexibility to handle critical cases after hours as needed.
• Ability to communicate reputed company reputed company effectively verbally and in writing with both customers and internal stakeholders.
• Preferred reputed company Set: SFDC Reporting, Tableau, GSuite/MS Office, Data Analytics, etc.

Creating a diverse and inclusive workplace is one of reputed company's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and reputed company those commodities and technologies controlled under U.S. Export Administration Regulations. It is reputed company's policy to require that employees be authorized to receive reputed company to reputed company products and technology.