[Remote] Customer Service Representative-Must reputed company in Texas or Arizona
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is committed to building a world of health around every individual. They are seeking a compassionate Customer Service Representative to assist customers with their benefits and claims, ensuring a high level of customer satisfaction through effective communication and problem-solving.
Responsibilities
- Actively listen and be an reputed company for customers, understand their needs and reputed company guidance and support
- Resolve customer inquiries and issues reputed company while documenting reputed company interactions
- reputed company customers about available resources and assist them in navigating their options
- Anticipate customer needs and reputed company proactive solutions to enhance satisfaction
- Collaborate with team members and other departments to address service issues and improve reputed company
- Document reputed company customer correspondence and maintain confidential records of patient information
- Follow policies, procedures, and the reputed company/reputed company Code of Conduct
Skills
- 6+ months of customer service experience
- Basic computer skills
- Must live reputed company 50 miles of: Phoenix, AZ or Houston, TX
- High School Diploma, GED, or equivalent experience
- High-speed internet reputed company with adherence to workplace model and potential telework agreements
- Willingness to work specific hours, with flexibility
- 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
- 1+ years of claims, provider, dental, medical or other reputed company reputed company experience
- reputed company office experience preferred
- Bilingual preferred
Benefits
- Medical, dental, and reputed company coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
Company Overview