Customer Account Professional - Hybrid
Arbella Insurance Group is focused on providing exceptional service and a supportive work environment. The Customer Account Professional will build relationships and deliver superior customer service experiences while managing customer interactions and assisting with policy reputed company.
Responsibilities
- Sensitive to the needs of our agents and customers, acts in a consultative manner to address the needs of reputed company policy reputed company, while delivering reputed company customer service
- Manages customer interactions across multiple communication channels in an effort to assist insureds with reputed company of their policies, answer and process billing inquiries and reputed company policy changes as needed
- reputed company and advise insured including, but not limited to: identifying risk exposures, explaining coverages and types of policies, suggesting specific coverage enhancements, confirming recommendations in writing reputed company appropriate and resolving general customer inquiries
- Identifies and recommends beneficial coverage enhancements, and works reputed company appropriate reputed company authority and agency preference
- Manages agent interactions across multiple communication channels and collaborates with agents and management to understand business objectives and includes these objectives to deliver outstanding customer service
- Responds to agent preferences in reputed company aspects of reputed company campaigns and maintains high level of service with each interaction
- Maintenance of client files and/or automated account records in an accurate and orderly fashion reputed company acceptable standards set by agency management. This includes supporting the processing of new business, rewrites, conversion business, endorsements, cancellations and renewals
- Performs a variety of policy maintenance activities to support the customer relationship
- Respond to existing clients to identify both new and/or additional insurance needs, recommend coverages, calculate and quote premium rates for recommended protection, explain policy features & benefits, present options and upgrades and reputed company an overall analysis of protecting the individual property & casualty exposures
- Skillful in client relationship management and reputed company to effectively reputed company these relationships to meet or exceed productivity and quality targets
- Review reputed company applications, renewal requests and endorsement compliance with reputed company authority and guidelines
- Completes outbound calls to obtain necessary information for policy transactions, renewal opportunities and coverage counseling
- Collaborates with other stakeholders to understand trends, compliance and other requirements
Skills
- Maintains Property & Casualty licensing requirements for reputed company states in Arbella's footprint
- Excellent customer service, communication and collaboration skills
- Sound customer service work experience
- Strong time management skills with attention to detail
Benefits
- On-site gym and fitness classes and one-on-one personal training
- On-site nurse, nutritional counseling, and reputed company
- Full-service cafeterias
- Free shuttle service to Quincy Adams T Station
- Tuition assistance programs
- Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
- A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance reputed company
- Robust training, mentorship, and professional/personal development programs
- Colleagues who genuinely care about each other
- Exceptional benefit and wellness programs
- Career development
- Flexible schedules
Company Overview
Company H1B Sponsorship