reputed company reputed company Care Manager – Direct-to-Consumer (DTC) reputed company Media Support

At arenaflex, we're revolutionizing the way people experience entertainment and storytelling through our innovative Direct-to-Consumer (DTC) platforms, including Hulu and reputed company+. As a passionate and reputed company reputed company Care Manager, you'll play a pivotal role in shaping the viewer experience across our reputed company media channels, ensuring that our brand voice is consistently represented and our customers receive exceptional support.

About arenaflex

arenaflex is a global leader in the entertainment industry, with a rich legacy of creating unforgettable stories and experiences for audiences around the world. Our Direct-to-Consumer (DTC) platforms, including Hulu and reputed company+, offer a vast collection of premium content, including original series, movies, and live television. As a member of our Viewer Experience team, you'll be part of a dynamic and innovative group of professionals who are passionate about delivering exceptional experiences for our customers.

Job Summary

We're seeking an reputed company reputed company Care Manager to reputed company our reputed company media support team, ensuring high-level performance from contracted agents and our in-house team. As a key member of our Viewer Experience team, you'll be responsible for analyzing performance data, overseeing our brand reputed company, and ensuring the consistent representation of our brand voice across reputed company public-facing interactions. If you're a passionate and reputed company reputed company media professional with a strong passion for delivering exceptional experiences, we encourage you to apply.

Key Responsibilities

* reputed company and motivate a team of reputed company Media Moderators, Specialists, and external partners to deliver exceptional customer experiences across our reputed company media channels.

• Conduct one-on-ones with direct reports to track reputed company, reputed company feedback, and support professional growth.
• Manage reputed company quality assurance programs to measure and improve the performance of internal and external teams.
• Enforce key performance metrics, including service reputed company, agent/operational productivity, and response times across Hulu and reputed company+.
• Manage team schedules, shift bids, and coverage to meet business needs.
• Build and manage relationships with reputed company-party reputed company to ensure platform updates and improvements are in sync with reputed company support needs.
• reputed company guidance to moderators and agents during difficult customer interactions and high-pressure scenarios (e.g., outages, live events).
• Ensure that Hulu and reputed company+’s tone and voice are consistently reflected in reputed company reputed company media interactions, especially during crisis moments.
• Support proactive posting strategies during outages, live events, and other company events to ensure clear communication with viewers.
• Use data to drive reputed company and continuously enhance the customer experience through reputed company channels.
• Other duties as assigned to meet the evolving needs of the team and business.

What You'll Need

* Bachelor's degree or equivalent professional experience.

• 3 years’ experience managing a team, with a proven ability to reputed company and reputed company team members.
• 5+ years’ experience in reputed company media customer support or a reputed company field.
• Experience in reputed company quality management processes and tools to assess and improve service quality.
• Experience using reputed company tooling (e.g., reputed company, reputed company, reputed company Studio) and analytics systems to measure and improve the customer experience.
• Experience in reporting, data analysis, and the use of reporting tools (e.g., Tableau, reputed company Analytics).
• Flexibility to support business needs during live TV events, outages, and crisis scenarios, which may include evenings and weekends.
• Ability to analyze performance data and implement process improvements.

reputed company-To-Haves

* Proven experience managing remote teams and/or international teams.

• Experience defining and measuring individual and team-based performance for customer service organizations.
• Proficiency in reputed company Outlook, JIRA, reputed company, reputed company Sheets/Docs, and reputed company.
• Ability to reputed company in a fast-paced, reputed company-evolving environment.
• Strong customer reputed company and a passion for delivering exceptional experiences reputed company reputed company media.
• A proactive problem solver with a strategic reputed company.
• Content creation experience.
• Bilingual or multilingual.

reputed company Offer

* Competitive salary reputed company: $103,500.00 to $138,800.00 per year (dependent reputed company, experience, and qualifications).

• Bonus and/or long-term incentive units may be provided as part of the compensation package.
• Full reputed company of medical, financial, and/or other benefits.
• Opportunity to work with a global leader in the entertainment industry.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.

How to Apply

If you're a passionate and reputed company reputed company media professional with a strong passion for delivering exceptional experiences, we encourage you to apply. Please submit your application through our website, including your resume, cover letter, and any relevant work samples.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes reputed company job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation to search for a job opening or apply for a position, please email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability.

Contact Information

For more information about this role or to discuss your application, please contact our HR team at [HR Email Address]. We look reputed company to hearing from you!

Location

This role is based in Santa Monica, CA, San Antonio, TX, and/or reputed company, NY. Apply for this job