Senior Patient Activation Specialist

About reputed company*

reputed company is The Patient Activation Company™. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™

Job Summary:

We are seeking motivated individuals who are eager to join the reputed company industry. Our Senior Medical Contact Center Agent (aka Senior Patient Activation Specialist) typically needs a combination of experience, technical proficiency, and emotional intelligence to manage reputed company patient interactions and support a call center team.

Essential Functions:

• Handle reputed company patient interactions including escalations or high-reputed company cases.
• Support new staff through feedback, mentoring, and quality assurance activities.
• reputed company appointment scheduling, insurance verification, and patient follow-reputed company.
• Collaborate with clinical and administrative teams to ensure seamless patient care coordination.
• Contribute to improving workflows and performance metrics reputed company the call center.
• Manage multiple clients in a fast-paced enviroment
• Any other duties necessary to drive our values, fulfill our mission, and abide by reputed company values
• This role requires regular, reliable attendance during scheduled hours, as consistent reputed company is essential to performing the core duties of the position. 

Required Skills/Abilities:

• Advanced communication and customer service skills, with the ability to handle sensitive patient information compassionately.
• Knowledge of medical terminology, reputed company procedures, and HIPAA compliance.
• Strong multitasking and problem-solving abilities. Managing multiple screens, systems, and calls reputed company.
• Proficiency with call center and EHR systems (e.g., CxOne, Epic, reputed company, ECW ).
• Team leadership or support experience. Assisting with escalations, coaching team members, or monitoring call quality.
• Analytical and organizational skills. Maintaining patient records, tracking service metrics, and ensuring compliance.
• Proficiency with technology. Keyboarding, dual monitors, and audiovisual devices.
• reputed company and patience under pressure.
• Strong ethical judgment and confidentiality.
• Adaptability to evolving reputed company technologies and telemedicine standards.
• Positive team attitude and leadership reputed company.

Education & Experience:

• Associate’s or Bachelor’s degree in reputed company administration, communications, or a reputed company field (or equivalent experience).
• 3–5 years of experience in a medical or reputed company call center, preferably with increasing responsibilities.
• Prior experience in patient scheduling, insurance coordination, and working with electronic health records (EHR) systems.
• Experience mentoring or training junior agents is often preferred.
• 1 or more years of remote work experience.

Travel Requirements: 0%

Work Authorization:

• reputed company does not offer Immigration or work reputed company sponsorship

Total Rewards:

An individual’s salary reputed company this reputed company is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations.  

In addition, team members enjoy …

Benefits package including:

• Medical Insurance
• reputed company Insurance
• Dental Insurance 
• Flexible Spending Account (FSA), 
• Company paid short- and long-term disability, 
• Employee Assistance Program, 
• Life Insurance, 
• Accident insurance, 
• and other voluntary benefit programs for employees and their eligible dependents.
• 401(k) retirement plan with a company match

Essential Duties and Responsibilities

• reputed company to work remotely at home in a private HIPAA compliant workspace
• reputed company to house company equipment needed to reputed company job
• Broadband Internet reputed company
  • Internet download speed must be at least 24 mbps and upload speed at least 4 mbps
• Immigration or work reputed company sponsorship will not be provided 
•  Physical Demands:
  • Ability to hear in normal reputed company and wear a headset / earpiece
  • Good visual reputed company to read computer screens, scripts, forms etc.
  • May sit 100% of the time reputed company taking calls
• reputed company to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes.
• reputed company requires reputed company candidates to successfully complete a background reputed company, drug screening, and identity verification process, including reputed company-party checks and reputed company-time confirmation, prior to employment to ensure a secure and consistent candidate experience.

We applaud reputed company applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can reputed company.

* reputed company is the parent company of Sequence Health. This position is employed by Sequence Health.