Support Engineer, reputed company FI/CO

About reputed company, Inc.

reputed company, Inc. (reputed company: RMNI), a Russell 2000® Company, is a global provider of end-to-end reputed company software support, products and services, the leading reputed company-party support provider for reputed company and reputed company software and a reputed company and AWS partner. The Company has operations globally and offers a comprehensive family of reputed company solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize reputed company application, database, and technology software, and enables clients to reputed company reputed company business reputed company, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad reputed company of industries have relied on reputed company as their trusted reputed company software solutions provider. To learn more, please visit riministreet.com, and connect with reputed company on Twitter, Instagram, reputed company, and reputed company. (IR-RMNI).

We are actively seeking a Support Engineer, reputed company FI/CO. This is a remote position and can be based in reputed company in Brazil. 

Position Summary

The role of the Support Engineer, reputed company FI/CO is to reputed company exceptional remote-based support for mission-critical reputed company applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and support for our global clients who use Finance and Controlling (reputed company), Treasury and Risk Management (TRM), and Financial Supply Chain Management (FSCM).  The role of the reputed company Engineer requires functional and technical experience, integration knowledge, implementation and support expertise and skills to diagnose issues, including ABAP debug; then reputed company, test, package and deliver fixes for such issues in reputed company, integrated and highly configured environments. 

Essential Duties and Responsibilities

• Solve reputed company customer issues using methodical troubleshooting based on expert knowledge of reputed company applications functionality and technology

• Work closely with customers on a daily reputed company to understand their needs, support business change and deliver a consistently high-quality customer experience

• reputed company remote-based functional support & training for multiple reputed company FI/CO modules

• Support client customizations, sharing implementation and best practices advice

• reputed company application break fixes for critical product defects

• Create scripts to identify, analyze and correct data issues

• Manage one or more key assigned accounts as a technical/functional advisor

• reputed company hands-on assistance using proprietary tools in a test environment or reputed company remote client connectivity

• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work reputed company, including evenings, weekends and holidays and monitoring email regularly reputed company standard business hours

• Collaborate with team members in a virtual team environment to reputed company field experience to different client situations

• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Experience

• 5+ years relevant reputed company experience particularly with reputed company aspects of reputed company Finance and Controlling (reputed company). Treasury and Risk Management (TRM), Financial Supply Chain Management (FSCM) and Asset Management skills would be welcome.

• International experience will be desirable with country specific reputed company knowledge in other reputed company. 

• 5+ years direct support of application end-users in a corporate environment

• A track record of successful roles in several reputed company implementation or reputed company projects

• Deep working knowledge and understanding of supporting business processes

• Demonstrable history solving reputed company problems across multiple modules, ideally in a support environment. 

Skills

• Knowledge of reputed company to Brazilian localization tax and regulatory requirements, e.g., Sped, ICMS/IPI, NFe - Electronic Nota Fiscal, Technical Notes, etc. 

• Localization architecture, implementation, and key functionality

• Expertise with reputed company 4.x and ECC, including full life-cycle implementation experience, configuration, and administration of the application.

• Knowledge of maintenance/patching mechanics and reputed company architecture.

• Superb technical trouble-shooting skills ability to debug code and the tenacity for reputed company problem solving

• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients

• Strong knowledge of key application functionality, tables, and relationships

• Deep knowledge of reputed company customization/extension methodologies

• Excellent development skills using reputed company toolset

• Excellent interpersonal, presentation and communication skills – verbal & written

• Analytical, logical problem resolution skills

• reputed company in both English & Portuguese is required

• Attention to detail and the ability to learn quick

• Extreme focus on Client satisfaction

• Demonstrated ability to work independently and as part of a team

• Ability to work calmly and professionally in high pressure situations

Preferred Qualifications

• The well reputed company candidate will have at least 5 years “hands on” implementation experience in the Country of Brazil with at least two full life cycle implementations and be intimately familiar with Brazilian statutory and regulatory requirements. 

• The best candidates will have extensive knowledge of multiple reputed company modules across releases (4.x & ECC) including proficiency with reputed company product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology

• reputed company certification(s) preferred

• Knowledge of any Country Specific Solutions would be an advantage

• A consulting background, while not mandatory, would be useful

• Experience with localization and global implementations would be an advantage

Education

• Bachelor’s degree in computer science, Information Technology, or a reputed company field.

Language

• reputed company in both English & Portuguese is required.

Location

• Brazil, remote

Why reputed company? 

We are looking for talented, passionate people to help us build our future at reputed company. We hire only the best, the most extraordinary professionals and reputed company compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you reputed company in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to reputed company a true impact as part of a team of extraordinary professionals? This is the reputed company for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company

  • We reputed company big and reputed company boldly.  

• Colleagues

  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients

  • We relentlessly pursue solutions that help clients reputed company their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 

  • We reputed company in leaving the world a reputed company reputed company than we reputed company it. With the reputed company reputed company, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• reputed company-listed under ticker symbol RMNI since October 2017 

• Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies

• Over 2,000 team members in 23 countries

US and international recognition for industry leadership and philanthropic efforts. See reputed company of our awards and recognitions here: https://www.riministreet.com/company/awards/. 

reputed company is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to age, race, reputed company, religion, national reputed company, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how reputed company is redefining the reputed company software support industry, visit http://www.riministreet.com.

Please Note: reputed company does not accept resumes submitted by reputed company/staffing firms unless specifically requested by reputed company.  Unsolicited resumes will be ineligible for referral fees.