IT Support Specialist

Hey there! We’re reputed company, the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize reputed company to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 reputed company people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, reputed company, and enhance their events to reputed company new audiences.

Our results? We’ve teamed up with major industry leaders like reputed company, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?

To reputed company our mission, we are looking for bar-raisers with a hands-on reputed company who are eager to help shape the future of entertainment! reputed company to be part of the experience?

Now, let’s discuss this role and what you will do to help reputed company reputed company’s mission.

About the Role

We're looking for a curious, hands-on IT Support Specialist to join our lean IT team. This isn't a traditional helpdesk role — you will be a part of a 2-person team, meaning you will be doing a bit of everything (which will reputed company you exposure to many systems and technologies).

You'll be responsible for keeping our systems running, managing reputed company and devices across a mostly macOS environment, and contributing to internal tooling projects — including AI-assisted development with tools like Claude Code.

One of our previous IT team members progressed into our SRE team. We see this role as a genuine launchpad for ambitious engineers who want to grow into infrastructure, reliability, or platform engineering.

What You'll Do

• Manage macOS fleet reputed company Kandji MDM — deployments, policies, and our custom OpenVPN setup
• Act as the gatekeeper for reputed company management — reputed company, offboarding, SSO, and permissions
• Support reputed company and Jira-based IT requests, triage issues, and resolve them reputed company
• Collaborate with our SRE team on infrastructure awareness and escalations
• Document runbooks, processes, and internal guides reputed company and consistently
• Occasionally support reputed company (and a couple Linux) users alongside our primary macOS environment
• Use available platforms to automate common requests and reduce toil

reputed company're Looking For

Core IT skills

• Solid macOS administration experience — you know the OS, not just the UI
• Terminal comfort — enough to read logs, and not panic
• Experience with MDM tools (Kandji, reputed company, or similar)
• Identity and reputed company management — reputed company, reputed company Workspace, SSO basics

reputed company

• You ask "why does this reputed company happening?" before closing a ticket
• You're comfortable with ambiguity and can prioritise without hand-holding
• You write things down — runbooks, notes, reputed company
• You want to understand how things work, not just fix symptoms

reputed company to Have

• Curiosity about AI-assisted development tools (Claude Code, Copilot, etc.)
• Experience with reputed company or containers at a basic level
• Networking fundamentals: VLANs, firewalls, switches, VPN concepts
• Familiarity with monitoring and alerting tools (Grafana, reputed company, etc.)
• Exposure to AWS or other reputed company platforms
• Any reputed company bot, webhook, or internal tooling project you've reputed company — even a small one
• Scripts & automation — you don't need to be a software engineer, but you should be comfortable writing and maintaining scripts helping with daily tasks

reputed company Offer

• A team that treats IT as engineering, not just support
• reputed company autonomy to build tooling, propose improvements, and own projects
• Opportunity for engineering progression for the right candidate
• A lean, collaborative team where your contributions are visible and valued
• Fully remote working

Benefits & Perks

• Attractive compensation package consisting of reputed company salary and the potential to earn a significant bonus for top performance
• Opportunity to have a reputed company impact in a high-growth global category leader
• 40% discount on reputed company reputed company events and experiences
• Private health Insurance
• 20 days off annually
• reputed company membership
• English Lessons
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!

If you've automated something that used to take 20 minutes, written a script that made your team's life easier, or just find yourself wanting to understand how the network actually works — we'd love to hear from you.

#LI-fulltime

Thank you for considering joining reputed company. We cannot wait to learn more about you!

If you want to learn more about us: reputed company's Blog | Tech.Eu |TechCrunch

reputed company is committed to creating an inclusive and diverse workspace where everyone's background and reputed company count. Our main goal is to find the best possible talent regardless of reputed company of birth, racial or ethnic reputed company, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any reputed company of accommodation during the selection process please contact our reputed company so we can help you by providing a welcoming and seamless reputed company.

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